Brooklyn, New York, United States
Resourceful and enthusiastic individual offering expertise in project management and software implementation. Passion for cross team collaboration; capable of handling multiple projects simultaneously with high degree of accuracy.
Responsible for coordinating application support for Epic go-live events. Collaborate closely with division leadership on identifying customer support needs and recruiting appropriate staff. Accomplishments • Coordinated the placement of 200+ Epic staff to support customer go-live events, matching support need with staff expertise leading to better go-live outcomes and improved customer happiness. • Led process improvement initiatives to make the go-live staffing process more efficient and targeted, leading to higher quality support and more successful go-live events.
Accountable for the successful implementation of Epic Systems products. Managed application analyst teams through implementation cycle: scoping, configuration, testing, training, operational readiness, and go-live. Partnered with customer leadership to track KPIs, project milestones, deliverables, and risks. Facilitated cross-functional discussions with project analysts, end users, and operational leadership to define project goals, expectations, and training strategies. Accomplishments • Led a team of 10 project analysts to successfully build, test, and train Epic software as part of a $10m pilot project for one of Epic’s largest customers, which has now become the standard for future rollouts. • Developed relationships with customer leadership and facilitated alignment on goals prioritization and optimization planning. • Designed and oversaw training programs and delivery to prepare 380+ end users for new workflows, improving system adoption and go-live outcomes. • Analyzed system performance and staff workflows and identified opportunities to improve staff productivity and cash flow leading to a 14% decrease in payer denials and an 18% increase in average daily revenue. • Partnered with third-party applications to complement software, and developed strong relationships with stakeholders internally, across clients, and industry experts • Analyze current practices and identify growth areas across customer revenue cycle to improve cash flow and drive staff productivity
Developed Testing timelines, and designed testing scenarios and procedures. Facilitated Testing Phase meetings and reported out progress to internal and customer leadership
Responsible for managing daily logistics for company executive leadership, in addition to managing travel arrangements, meeting material preparation, and calendar maintenance. Accomplishments • Developed tools and processes to organize and track payments, contract expirations, and performance metrics, improving operational practices and increasing client satisfaction. • Facilitated communication and project updates amongst staff, resulting in increased transparency and productivity. • Developed and updated spreadsheets and databases to track payments, contract expirations, and report on performance
Developed, deployed and enhanced procedures to reduce institution's exposure to risk through safety/risk management program Coordinated Risk Management education for over 300 members, and incorporated safety and risk management-related precautions Addressed concerns related to, safety, fire, health, mental health, the use of alcohol or illegal drugs, hazing or sexual abuse
Coordinated marketing events: collaborated with universities and schools in the area to promote products and engage target audience Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends Maintained optimal financial controls by following loss prevention procedures and protecting cash assets Greeted customers and offered assistance with selecting merchandise and completing purchases Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions