Miami, Florida, United States
Experienced Director Of Operations with a demonstrated history of working in the insurance industry. Strong program and project management professional skilled in Remote Desktop, Servers, Windows Server, Data Center, and Management.
Responsible for overseeing the implementation of cybersecurity, infrastructure and systems.
• Provide a Level 2 & 3 onsite support (Servers, Desktop/thin clients, Networking) • Support multiple locations for clients (Main office, DataCenter, Remote Location) • Document infrastructure • Maximize network performance and reliability (optimizing hardware and software) • Provide technical escalation point for co-engineers • Project Work (Planning, Implementing, and Supporting) • Support Virtual Infrastructure.
• Provide Proactive Maintenance (AV updating, MS patching) • Manage Kaseya Backups (Acronis) • Provide internal Kaseya System support
• Manage Backups (Aconis, Backup Exec, CA BrightStor) • Provide Level 1 & 2 support to our client remotely.(LogMeIn Rescue) • Manage AV solution (AVG Business/Network Edition) • Provide basic Intergy support to doctors office • Provide Lotus Domino/Notes support to Healthcare providers
Acquired by All Covered • Manage Backups (Aconis, Backup Exec, CA BrightStor) • Provide Level 1 & 2 support to our client remotely.(LogMeIn Rescue) • Manage AV solution (AVG Business/Network Edition) • Provide basic Intergy support to doctors office • Provide Lotus Domino/Notes support to Healthcare providers
• Provide Remote Technical Support • Active Directory Support • Lotus Notes Support (Configure Client, Archiving, back-ups) • Local/Network Troubleshooting, Configuration • Citrix (Program Neighborhood, web interface) • Office 2000, 2003 Suite support (export/Import data, add-ons, document sharing )
• Internal Support (Computer & Network) • Customer Support Technician: e-mail and/or phone support • Telephony Support Level I • Printer and Copier Technician • Provide remote desktop support (Dameware, Admin Magic) • Technical Support Level II • MS Office Suite 2000, 2003 support