Amsterdam, North Holland, Netherlands
I help organizations improve performance by strengthening leadership, operating models and execution. Throughout my career, I have led large-scale transformations, remediation programs and operational turnarounds in complex environments. My experience spans banking, lending, operations, technology and customer-facing organizations, with responsibility for up to 600 FTE and significant P&L accountability. I am particularly effective in situations where performance, accountability and delivery need to improve. By combining strategic thinking with hands-on execution, I help organizations translate ambition into measurable results. My track record includes: • Leading large-scale transformation and remediation programs • Designing and implementing operating models and organizational structures • Building high-performing leadership teams and strengthening accountability • Improving operational performance, customer outcomes and cost efficiency • Managing complex stakeholder environments, including boards, regulators and investors Earlier in my career, I led business lending activities across the Netherlands and Belgium and built extensive experience in commercial banking, growth, restructuring and change. I am passionate about leadership, organizational performance and value creation, and particularly interested in opportunities where transformation, turnaround and long-term business improvement are central.
Executive responsibility for Anti-Financial Crime, Client Services, Product Management and IT (~600 FTE). Leading large-scale regulatory remediation, operational transformation and system modernisation. Key impact: • Delivered major AML regulatory remediation programme • Transformed KYC, Transaction Monitoring and Client Services into scalable operating models • Implemented data & AI-driven risk models • Led core bank migration from legacy systems to SaaS-based customer data platform • Improved efficiency, scalability and regulatory compliance across the chain • Delivered improvements in cost efficiency and operational scalability across the value chain
Representing ASN Bank in sector-wide collaboration on Anti-Financial Crime, working with major Dutch banks, regulators and public institutions. Focus: • Contributing to sector-wide alignment on AML and sanctions policies and execution • Driving collaboration on regulatory challenges and implementation • Sharing best practices and shaping collective responses to regulatory developments
Represented de Volksbank in national discussions on SME banking, lending and customer propositions. Focus: • Contributed to sector-wide initiatives to support SME clients • Collaborated with banks, government and industry bodies on lending and economic support measures • Contributed to national coordination during COVID SME support programmes
Supervisory board member of a joint initiative of major Dutch banks, focused on strengthening transaction monitoring and combating financial crime. • Providing oversight on strategy, governance and execution • Engaging with senior stakeholders across banks, regulators and public institutions • Supporting development of scalable, data-driven AML capabilities
Full P&L responsibility for SME Banking (<€5m turnover), including Lending, Payments and Savings. Led an integrated domain across Business, Operations, IT and KYC (~200 FTE). Accountable for commercial performance, operational execution and transformation of the SME proposition in a highly regulated environment. Key impact: • Developed and scaled SME lending proposition, delivering strong growth and sustainable profitability (~10% RoE) • Co-led national COVID SME loan programme in partnership with Dutch government, NVB and major banks • Integrated commercial, operational and risk domains into a more effective end-to-end operating model • Implemented agile ways of working across business and operations, improving delivery speed and predictability • Strengthened collaboration between business, IT and KYC, improving customer experience and execution power
Led the bank-wide Agile Transformation Office, responsible for the design and implementation of the Target Operating Model across business, operations, IT and risk (~3,500 FTE). Drove large-scale organisational change to improve speed, ownership and alignment in a complex and highly regulated environment. Key impact: • Designed and implemented a bank-wide Target Operating Model across 1st and 2nd line • Led large-scale transformation across business, IT and risk functions (~3,500 FTE) • Established governance, prioritisation and execution discipline for transformation delivery • Improved alignment between strategy and execution across the organisation • Increased delivery speed and organisational effectiveness
Supervisory board member of a data infrastructure organisation enabling secure information exchange between banks, government and corporates. • Oversight on strategy, governance and performance • Supporting development of digital data infrastructure • Engaging with stakeholders across financial and public sectors