Antwerp, Flemish Region, Belgium
• Led the successful development of the D2C e-com business for Serax & Valerie Objects, aligning shareholders and stakeholders on strategy, business plan and execution. • Aligned shareholders and stakeholders on strategy, business plan, timeline and execution. • Built clear milestones and KPI's to track progress and ensure business growth. • Achieved significant revenue growth and market expansion for both brands.
• Transformed the offline sales- and customer onboarding process to a digital experience. • Digitisation and optimisation of the CRM and customer service experience.