’s-Hertogenbosch, North Brabant, Netherlands
I help organizations optimize their customer experience through strategic implementation of technology, marketing, and operational excellence. 🔹𝗕𝗮𝗰𝗸𝗴𝗿𝗼𝘂𝗻𝗱 & 𝗘𝘅𝗽𝘁𝗲𝗿𝗶𝘀𝗲 Specialized in customer experience strategy with practical background at SAP (CX portfolio including marketing, sales, commerce & service automation) and strategic projects at Salesmarketeer for leading tech companies. Focused on seamless front-end solutions anticipating customer needs and exceptional service delivery. 🔹𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗘𝘅𝗽𝗲𝗿𝗶𝗲𝗻𝗰𝗲 𝗔𝗱𝘃𝗶𝘀𝗼𝗿 𝗮𝘁 𝗶𝗢 I guide companies through comprehensive brand experience transformation from strategy to implementation. By integrating strategy, marketing, and technology expertise, I help organizations achieve the digital progress that today's customers demand. 🔹𝗩𝗮𝗹𝘂𝗲 𝗜 𝗗𝗲𝗹𝗶𝘃𝗲𝗿 ✔️ CX strategy development and implementation ✔️ Digital transformation roadmapping ✔️ Marketing and sales automation solutions ✔️ Cross-functional team collaboration for sustainable results Interesting in having a chat? Please, feel free to contact me. Contact details: 📩 [email protected] 📞+31 6 49 70 14 80
As Commercial AI Lead for the Netherlands, I help organizations get more out of AI in a way that drives real business impact. With a background in commercial CX and AI strategy, I help customers adopt AI solutions that easily fit into their way of working and boost digital performance. A key part of this is Bonzai, iO's in-house developed AI orchestration platform, which helps organizations streamline and scale their content operations. Whether working with marketing leaders, content teams, or business stakeholders, I focus on identifying where AI creates real value and turning that into lasting results.
In my role as Customer Experience advisor, I help companies sustainably shape and improve entire brand experiences from start to finish. By combining the right expertise - strategy, creation, technology, marketing and data - and actively collaborating with our clients, is how we achieve the digital progress that customers, users and people expect from a brand in these times. I work closely with business owners, marketing/sales teams, and service and commerce personnel, to identify their biggest challenges while fulfilling their business needs and guide them through their digital transformation.
After completing my studies, I began my career at Salesmarketeer, a company specializing in supporting business growth through high-quality demand generation. This role enabled me to further develop my business development skills while making significant contributions to Salesmarketeer's teams and customers.
As a Customer Experience Advisor at SAP, I helped organizations in BeLux optimize their customer experience. My goal was to help customers in identifying challenges in customer service and satisfaction, and help them implement effective CX strategies. Together, we worked towards creating a seamless CX experience that attracted, retained, and enthused customers about the brand.
As a strategic SAP partner in the Benelux market, Aiden offered comprehensive SAP solutions, including ERP systems like SAP BusinessOne, SAP ByDesign, and SAP S/4HANA. As an ERP Advisor, my primary objective was to help small and medium-sized enterprises in the Netherlands streamline and automate their business processes, enabling them to focus on their core competencies and expand their operations. Additionally, as a CX Advisor, I focused on enhancing customer experiences by leveraging SAP Customer Experience solutions. By integrating SAP CX with SAP ERP, businesses gained a 360-degree view of their customers, facilitating personalized interactions and improved customer satisfaction. I collaborated closely with business owners, finance teams, marketing teams, ICT personnel, and operational departments to address their challenges and provide solutions that enhanced both operational efficiency and customer engagement.
With more than 3,000 professionals, Delaware provides advanced ICT solutions and services, guiding customers through their business and digital transformations. In my role as a Print and Packaging Advisor, I helped organizations in the Netherlands streamline their print and packaging processes by leveraging Delaware’s specialized SAP add-on for print and packaging management. This solution is designed to seamlessly integrate with SAP ERP, enhancing printing workflows, improving efficiency, and reducing errors in packaging operations. My focus was on supporting Finance, ICT, and Operational departments by identifying their biggest challenges and meeting their specific business requirements.