Bierbeek, Flemish Region, Belgium
With over 3.5 years of experience at Viva Fresh, I contribute by providing comprehensive administrative and operational support, including order processing, invoice creation, and mailbox management. My role also involves delivering customer-focused sales advice, handling telephone orders, and ensuring effective after-sales service. Leveraging a career spanning over 14 years as a Manager at B Guesthouse and a series of leadership roles in hospitality, I bring expertise in administrative support, financial administration, and customer communication. My approach is structured, solution-oriented, and designed to ensure efficient operations in dynamic environments.
As a versatile administrative assistant, I process orders, create invoices, and manage the mailbox. Additionally, I handle telephone order processing, provide sales advice to customers both by phone and in the store, and ensure correct and customer-oriented after-sales service.
Since the opening I have been responsible for the commercial, operational, and administrative running of our bed & breakfast, with a strong focus on business travelers.
Responsible for the personnel administration of various establishments, including drawing up staff schedules, processing and paying salaries via the Strobbo software package. I ensured the correct and efficient follow-up of administrative processes within the organization.
As a hands-on coordinator, I was responsible for the efficient functioning of the hospitality operations. My duties included maintaining supplier relationships, helping to create the menu, and motivating and managing a diverse team. Additionally, I supervised the smooth operation of both the kitchen and the front-of-house activities to guarantee quality service.
As the person responsible for the entire F&B department, I was in charge of the reorganization and optimization of operations. I was responsible for the recruitment and training of staff, as well as the efficient creation of work schedules to achieve maximum productivity. In addition to daily operational management, I managed supplier relations, contracts, and price negotiations, and implemented control mechanisms to ensure both the quality of service and compliance with HACCP standards.