Jorgen De Grande

About

- Support & Helpdesk - Roll Outs - Migrations - 2nd & 1st Line Support Specialismen: Migrations of MS Windows Support & helpdesk staff know how

Experience

• IT System Engineer / Project Manager at DK Medical
  Nov 2021 - Present · 4 yrs 8 mos

  System engineer en Project Manager voor tand, oog en dokterspraktijken. - Installaties VMWare - Server installaties - Netwerk en Wifi infrastructuur (Unifi, Aruba,...) - Backup & restore (Veeam, altaro) - Helpdesk - Telefonie (3cx, android, Iphone) - Dentadmin support - Support op beeldvorming (carestream) - Project management

• IT System Administrator / Responsible IT Infrastructure Veranco NV at Veranco
  Jul 2019 - Nov 2021 · 2 yrs 5 mos

  IT Systeembeheerder - Backup & Restore - VEEAM Backup - Serverbeheer - Office 365 + Exchange + administration - Active Directory + Azure - Avaya IP Telephony - Procedures - Algemene Helpdesk - Beheer computerpark - Installations of software + procedures - WSUS Updates - Firewall PF Sense configurations - Avaya Telephony (VOIP) - Helpdesk for external customers with our own software - Deploy Print Project 2021 - Responsable of Mini Sites in drupal

• ICT Consultant at Imalink
  Dec 2014 - Jul 2019 · 4 yrs 8 mos

• 2nd Line Helpdesk Specialist at Infrabel
  Dec 2014 - Jul 2019 · 4 yrs 8 mos

  - 2nd line trilingual helpdesk (Dutch, French, English) - Installations of software - SCCM Installations - Writing of procedures - Lync installation & Support - Installation of hardware - Installation of Smartphones (windows/Iphone) - Repair of hardware - Printer issues - Remote interventions with SCCM or Dameware - Remastering machines - Problem solving Microsoft software - Problem solving Infrabel/nmbs software - Java issues solving - Planning of interventions in BXL & Flanders - Projects: Uitrol Riam Tablets, Android Phones - Deployments of RIAM Panasonic tablets & 4G - Deployment of android Phones and MDM Intune -

• Owner at IT-Home BVBA
  Sep 2002 - Dec 2015 · 13 yrs 4 mos

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