Austin, Texas Metropolitan Area
As an IT professional with over 20 years of experience in network operations and IT services, I have consistently delivered successful outcomes in complex technical projects and led high-performing teams. My background as a Network Operations Technician in the Army equipped me to manage challenging projects and develop innovative solutions effectively. In my most recent role as a Technical Consultant at Flexera, I deployed and customized client solutions, optimized system performance, and consistently achieved high levels of client satisfaction. My core competencies include advanced troubleshooting, network installation, and comprehensive IT system maintenance. Dedicated and adaptable, I am committed to continuous improvement and leveraging my technical expertise to enhance network stability, security, and availability. I thrive in dynamic environments, embrace emerging technologies, and seek opportunities within forward-thinking organizations to deliver impactful results and drive technological innovation.
• Deployed and customized software solutions for clients, ensuring seamless integration and optimized license usage. • Planned and executed migrations with precise cutover strategies to minimize downtime and ensure secure data transfers. • Configured and troubleshooted solutions to reduce disruptions, maintaining high availability and client satisfaction.
• Resolved complex technical issues by conducting advanced troubleshooting for escalated cases, improving customer satisfaction. • Analyzed SQL stored procedures to pinpoint root causes of reported issues, enhancing problem-solving capabilities. • Authored Knowledge Base articles to streamline problem identification and reduce customer resolution times. • Mentored support team members to accelerate issue resolution and drive greater collective success.
• Managed technical notifications and triaged WAN/LAN, Voice, Security, and TelePresence incidents globally. • Troubleshot Cisco TelePresence units to enhance user experience and minimize downtime. • Conducted root cause analysis to improve system reliability and prevent future incidents.
• Oversaw TxDOT MPLS network to ensure statewide connectivity, resolving network issues efficiently. • Collaborated with Voice and Security Engineers to address customer concerns, ensuring smooth operations. • Managed new equipment inventory, conducted site surveys, and maintained project documentation for streamlined coordination.
• Oversaw TxDOT MPLS network to ensure statewide connectivity, resolving network performance issues efficiently. • Collaborated with Voice and Security Engineers to address customer concerns related to VoIP systems and firewall rules. • Managed new equipment inventory, conducted site surveys, and maintained comprehensive documentation for project developments.