Brussels, Brussels Region, Belgium
Customer Success Engineer with over 10 years of experience supporting enterprise and high-profile clients in SaaS, media, and technology environments. Strong background in SLA-driven incident management, application support, database analysis, and customer-facing technical problem solving.
- Our SaaS is an in-house developed SEO platform to bring organic searches to eCommerce websites - Worked with successful international eCommerce companies like Mediamarkt, Amazon, Farmalisto, Hides, Hema, etc. - Client onboarding and app implementation - Answer to client's requests for help and assistance - Subscription renewals - Client retention - Update clients with their statistical performance - Data analysis of the client's product feeds - Develop and innovate our support platform
- Cold calling restaurants in Cascais and Oeiras region, in the district of Lisbon, with the goal of pitching our courier service; - Following-up on the necessary documentation to start the partnership, either remotely or organizing a date to have a Field Sales to collect the documentation; - Book meetings for the Field Sales or have a remote meeting over the phone; - Organize the Field Sales' calendar in order to effectively take more advantage of our joint Sales pipeline; - Fast-track the onboarding with restaurants; - Make sure that the documentation received from restaurant owners is valid and up-to-date, as well as meeting the KYC metrics; - Educate restaurants on using the tablet provided, payments, support and activation on our platform; - Help restaurant with any aftersales questions and doubts; - Work with monthly targets involving the number of sets of documentation received, number of calls made and restaurants activated in the platform;