Jordan Many

COO, Insurance - Ornikar

France

About

Experience

  • COO, Insurance at Ornikar
    Jan 2026 - Present · 7 mos

  • Junior Engagement Manager at McKinsey & Company
    Jan 2023 - Jan 2026 · 3 yrs 1 mo

  • Back Market ()
    • Operations Lead
      Jul 2021 - Dec 2022 · 1 yr 6 mos

      • Managed a team of 6 people of 5 different nationalities • Defined the customer journey for customers contacting Back Market for post-sale technical issues • Created a sales team within the customer service representing 1% of the gross merchandise value

    • Data Analyst
      Sep 2020 - Jul 2021 · 11 mos

      • Designed a workforce management tool to reduce the cost per order of the customer service • Built an automated reporting that identifies underperformers among agents of the customer service in order to direct them to appropriate trainings

  • Business Analyst at McKinsey & Company
    Jan 2020 - Jul 2020 · 7 mos

  • Project Manager for Global Customer Service at Jumia Group
    Jul 2019 - Dec 2019 · 6 mos

    • Led cost reduction initiatives for Jumia's five biggest market (Nigeria, Egypt, Kenya, Morocco, Ivory Coast)