London Area, United Kingdom
An insightful HR professional adept at excelling in fast-paced, high-stress and deadline-oriented environments. An experienced HR leader and business partner with strengths in employee relations, strategic thinking, development, and coaching.
HR leader and Business partner for the international teams. Client groups across U.K., Spain, Germany, India, Brazil, Canada, and the US. Partnered with business leaders to create a full people strategy that was executed on an international scale.
Operated as a business partner to develop and deliver a full talent and HR service that drove business performance and contributed to the Starbucks' mission and values. Partnered with Regional Director of Ops and collaborated with central team to create, identify, prioritise a regional plan that will build skills, capabilities and resources required to meet both current and emerging business needs. Acted as a business coach to district managers to enable them to lead and implement the operational and people plans. Consistently delivers expert ER advice to all levels of management.
Supported all areas of the business in developing and delivering a wide spectrum of HR/ER practices, processes and administration. Key point of contact for managers on all employee relation related activities. Provided advice, education and coaching to ensure compliance with Starbucks values, guiding principles and regulations. Worked very effectively with all levels of management on complex employee relation cases. Leadership accomplishments include: -Assisted in the development of several complex tribunal cases. Coordinated development of the company’s legal positions and attended court hearings. -Created compact training modules to be presented to district managers regarding disciplinary processes and management of grievances. -Advised on several key disciplinary cases and grievances with very successful results -Helped to organize the company’s new regional employee representative system team. Assist in running quarterly meetings. -Designed a fair and equitable solution to a complicated life insurance settlement case. -Assisted team with TUPE cases. Helped to prepare documents, and advise on legal elements. -Assisted and advised managers in a number of store closures and employee redundancies. -Developed strategies for assisting employees returning to work from long term illnesses -Acted as deputy in absence of Senior HR Manager of Operations and Policy
Recruited to serve as an HR Advisor for the UK subsidiary of Saipem. Provided human resource guidance and oversight across the full array of HR concerns to several key functional departments in the company’s UK headquarters. This includes guidance on salary reviews, benefit reviews, occupational health concerns, and other wide-ranging HR matters. Leadership accomplishments include: -Rewrote the company’s Maternity, Paternity, Adoption and Parental Leave policy to bring it in line with current British employment law as well as designing innovative incentives intended to entice new parents back to work more quickly. - Developed a new sick leave tracking tool which has been implemented in all departments. The tool highlights potential company duty of care issues and enables proactive management of employee health issues. - Led new starter induction process for both new permanent staff members as well as agency workers. - Took the initiative to lead an in-depth HR review of key functional departments. - Helped to set up a phased back-to-work program for employee out on long term disability. - Helped to design and implement significant changes in pre-employment medical procedures. - Led the handling of a complicated employment termination involving visa issues
Selected to participate in GE’s highly competitive one-year HR Internship Program. As second member of a 2-person HR department, performed as a full-function HR Generalist in GE’s world class HR management system. Also served remote HR support for office in Aberdeen. Leadership accomplishments include: •Primary HR rep during consultations for redundancies. Worked with HRM on prep for consultation time line, at risk letters, and other details concerning the provisional redundancies. •Took lead on a significant disciplinary investigation. Represented HR during the disciplinary hearing, and carried out disciplinary sanction. •Primary HR point of contact for flexible working request. Worked with employee and manager to arrange new working schedule. Communicated effectively with all stakeholders. •Assisted a senior functional manager with a Performance Improvement Plan for an at-risk employee. Provided feedback and advice to manager on plan details. •Attended seminars on Employment Law to stay current with recent changes • Personally planned and managed the 2013 internship recruitment. All 12 internship roles successfully filled, with positive feedback. • Acted as primary point person for HR Manager during the successful implementation of a critical consultation process regarding a change in shop floor working hours. • Represented HR in “black belt workout” to re-engineer the unit’s on-boarding process. Reduced on-boarding cycle time from 100+ days to 60 days and created an expert hiring toolkit for hiring managers. • Set up monthly drug testing program in line with GE’s drug and alcohol policies. • Aided in all aspects of employee recruitment process including posting jobs, assisting in interviews, and ensuring a smooth onboarding process. • Conducted all exit interviews for departing employees and provided feedback to managers to help prevent future attrition. • Organised regular new starter induction presentations.