United Kingdom
Project management professional with six years of experience delivering cross-functional initiatives and operational change programmes at scale withinSilicon Valley technology companies. Proven track record of end-to-end project coordination — from requirements gathering and stakeholder alignment through to delivery and continuous improvement — in fully remote, distributed team environments. Experienced in Agile and Scrum methodologies, with hands-on expertise across Jira, Asana, Salesforce, and Looker. Holds the Google Project Management Professional Certificate (2024). Seeking a remote UK-based project management role.
Led, trained, and mentored a multi-experienced team of baristas in a fast-paced and unpredictable environment to ensure customer satisfaction. Developed and nurtured relationships with individual and corporate customers. Demonstrated the ability to work well under pressure and manage complex customer issues in a store with an average yearly revenue of approximately $2.5 million.
Provided excellent customer service by making meaningful connections with each customer, handcrafting drinks to each customer's specifications, and exhibited the principles of the Starbucks mission statement and vision. Assisted and educated customers about various products and promotions, as well as the My Starbucks Rewards system.
Organized materials for online courses and maintained records, transcribed lectures for online classes and for translation, data entry, managed information input into Sakai online learning, assisted with office management.
Demonstrated exceptional customer service and assisted clients with banking transactions. Efficiently used all company equipment and computer programs. Explained, promoted, redeemed, and sold products and/or services.
Advised owner on all store operations and developed, organized, and implemented policies and procedures. Developed and implemented marketing strategies and promotions using Social Media. Actively managed employees and ensured excellent employee performance.