St Albans, England, United Kingdom
With over a decade of experience driving growth for SaaS companies at every stage; from founding through IPO and private equity. I’ve successfully led customer success, support, professional services, renewals and sales engineering teams across Europe, the Americas, and Asia Pacific & Japan. My passion lies in building high-performing teams that deliver predictable value and drive transformative business outcomes. What Sets Me Apart • Proven Global Expansion: Repeatedly led teams and strategies that fuel international growth. • Full Lifecycle Expertise: Hands-on leadership from early-stage startups to post-IPO and private equity environments. • Scaling Leadership: Deep understanding of how to guide organizations through leadership transitions and rapid growth. • Product Transformation: Shift from single to multi-product portfolios. • Balanced Leadership: A visionary yet pragmatic approach; commercially astute, operationally strong, and people-focused. Core Strengths • Philomath: Relentlessly curious and always learning—I stay ahead of industry trends. • Coach: Committed to mentorship and building resilient, empowered teams. • Problem Solver: Skilled at distilling complexity into clear, actionable strategies. • Catalyst: Able to drive momentum and deliver results when it matters most. • Adaptable & Resilient: Thrives in change, turning challenges into opportunities. I bring a calm, clear focus to every challenge, simplifying complexity and helping businesses grow with purpose. If you’re looking to scale with impact, let’s connect.
I am accountable for the post-sale customer experience across Customer Success, Professional Services, Support, Renewals, and TAMs. My focus is to drive customer-first thinking into every part of the business, ensuring we deliver value, accelerate outcomes, and strengthen long-term partnerships. In this role, I work closely with Sales, Partners, Marketing and Product to align on retention, growth, and advocacy, while leading a distributed team across multiple regions.
Particpating in the CCO & CFO Executive Tracks. Leveraging an industry leading network to innovate and validate Customer Experience strategies.
Provided Strategic & Practical Guidance to Gainsight Product & GTM Leadership & Industry Peers.