United States
During my time with Truework, I have been working with the reverification team. This role is vital in the verification process to confirm the information we are passing onto our clients is correct and up to date. The information we are obtaining is used to help lenders have an easier time making lending decisions. Due to the nature of why this information is needed, there is a Service Level Agreement that we try to maintain to ensure our clients are getting this information promptly. To guarantee that this is being obtained we use multiple forms of communication to reach out to the employer. Some methods we use to contact clients for verification purposes are phone, email, and company sites and using the information we have from the previous report that we may have already obtained or have been provided in the past. During my time with Truework, I was able to spend time with the marketing team as a Marketing Coordinator. In this role, I assisted the marketing team with working on email and tracking email performance through HubSpot.
During my time with the guest services department with Spencer Gifts my main duties were answering questions via written platforms such as live chat, email and via phone. I also had the opportunity to work on the escalation team. In this role I took incoming complaint calls from customers in regard to any store issues and procedures.
The objective of the Verifications Specialist Team lead is to assist processors with any questions they have when completing a verification for a mortgage or a loan. The team I was responsible for was the phone team. My daily task included tracking the phone stats, assisting phone processors with managing free time in the phone queue and providing additional training when needed. I assisted with multiple other teams and projects during my time with the company
The objective of the Verifications Specialist is to verify employment and income information for individuals applying for mortgage loans, while using various programs to input information. The specialist will reach out daily, either by phone or email, to individual employers across the nation to verify and obtain employment information.
Responsible for the total operation of the Store including the Management of the Store Associates. Accountable for achieving sales and Store profit objectives and compliance with all relevant Company policies and procedures.