Greater Indianapolis
Account Manager | Veteran Leader | DBA Candidate Account Manager at Frantz Building Services with a reputation for decisive leadership, accountability, and results. Currently completing a Doctor of Business Administration (DBA) at Indiana Wesleyan University, sharpening strategic and executive-level business leadership skills. I bring 18 years of military service, including 7 years as a Marine Infantry Sergeant and 11 years as an Army Infantry Staff Sergeant & Platoon Sergeant 🪖. Combat Veteran of Operation Iraqi Freedom, honorably discharged, experienced in leading teams under pressure where execution and trust matter most. My background also includes serving as an Explosive Detection Canine Handler, Iron Worker Apprentice (Local 22, Indianapolis), and nearly 20 years in law enforcement with deep expertise in public safety, criminal law, leadership, and business operations. I specialize in building strong client partnerships, leading high-performing teams, and bringing discipline, structure, and follow-through to complex operations. Calm under pressure. Mission-focused. Results-driven. Willing to relocate: Anywhere Authorized to work in the US for any employer
Oversees commercial cleaning accounts in the Bloomington, Indiana area, serving as the primary client liaison to ensure high-quality service, client satisfaction, and operational efficiency. Manages cleaning staff, scheduling, supplies, and issue resolution while conducting site inspections, monitoring performance, and supporting staff training. Maintains strong client relationships, ensures contract compliance, and identifies opportunities for service improvement and growth.
Provides advocacy, support, and guidance to individuals receiving mental health and/or co-occurring disorder services. Assists clients during times of crisis, supports recovery and wellness goal setting, and empowers individuals to identify solutions and build healthy lifestyles. Conducts community outreach, connects individuals to resources, promotes accountability, and educates clients and staff on recovery principles and stigma reduction. Maintains confidentiality and completes required documentation in a timely and professional manner.
Responsible for identifying and executing strategic growth opportunities within the healthcare market, including the development and launch of an Intensive Outpatient Program (IOP) to expand the clinic into a full-service mental health and addiction recovery treatment program. Focuses on prospecting and qualifying opportunities, building strong client relationships, and driving sustainable business growth.
Iron Work
Partners with a trained Explosive Detection K9 to conduct security searches at assigned client sites, including buildings, vehicles, and open areas. Coordinates with client security, law enforcement, and site personnel to execute established security protocols. Responsible for daily K9 training, safety, and care while adhering to all regulatory requirements and operational procedures. -North American Police Working Dog (NAPWDA) Explosive Detection K9 Certification (Active) -ATF National Odor Recognition Test (NORT) Certification (Active) -Full Air Cargo Aircraft Operator Standard Security Program
Served as a Staff Sergeant and Rifle Squad Leader in a light infantry company, leading and developing a nine-soldier squad. Responsible for personnel welfare, discipline, training, and tactical employment during offensive and defensive operations. Managed accountability and maintenance of over $750,000 in assigned equipment while serving as a primary instructor and advisor in tactics and junior leader development.