Raleigh, North Carolina, United States
Consultant, Business analyst in the Healthcare Group at Fidelity Investments. Work alongside a development team to support Reimbursement Accounts, from digital experiences to phone operations. Collaborate across business units to prioritize multiple initiatives and build roadmaps to meet product and domain KPIs.
As part of the leadership team for growing the FSRA product at Fidelity I own the digital experiences for NetBenefits on the web as well as supporting the mobile experiences. My focus is on building a cohesive experience for the FSRA product and ensuring a seamless integration for participants across all of Fidelity.
Key Achievements • Led team through development of API integration with external vendor in order to support insourcing of phones and connecting internal ticketing systems to external • Led team through effort to build new APIs in AKS and upgrade existing to support enhanced digital experiences • Provided business requirements and roadmaps for upgrading APIs and building out data tables to provide support for new benefits products Roles and Responsibilities • Primary Liaison between business unit and development team • Analyze data sets to understand business needs for development • Curated backlog with stories to maintain sprint velocity and own sprint ceremonies to maintain backlog • Work with internal and external teams to build end-to-end workflows with different data sources and integration points • Design solutions with digital experience teams to provide data to participants • Provide assistance to colleagues using PowerBI to understand data • Lead quarterly planning efforts and building roadmaps for the team
Key Achievements • Migrated Managed Services organization from Excel Spreadsheets to web-based SharePoint lists • Developed Automation to kickstart billing and notification to customer of site and device on-boarding • Assisted in development of applications used by organization to store critical customer information for Day 2 support and operations; track project statuses • Created process for feature request intake from userbase for tools and applications • Create process for tracking lifecycle of applications from development through maintenance and support Roles and Responsibilities • Product Owner for SharePoint Online platform utilizing Agile Methodology o Curated backlog of stories from the requirements for development team o Developed roadmaps for current applications for review with senior management • Manage Sprint Stories and Ceremonies for DevOps Team o Maintained sprint metrics for Scrum Team o Worked to remove blockers for developers within DevOps team • Create Tools for Business Units through UIPath and the Microsoft PowerSuite o Created User Interfaces using Power Apps to create a valuable User Experience o Created automated workflows using Power Automate o Used Microsoft Power Platform APIs to connect to data sources external to the platform
Key Achievements • Led project to get site surveys completed at global sites; focused in EMEA and LATAM • Created SharePoint sites in order to track project statuses and progress • Led effort to on-board engineers for on-site RMAs and fixes Roles and Responsibilities • Managed global projects for on-site professional services • Performed pre-sales tasks for new potential business and projects • Created and Managed SharePoint sites to track projects