Austin, Texas Metropolitan Area
Experienced Information Technology professional with a demonstrated history of working in the IT and service industry. Strong communication, client support skill set, and extensive technical knowledge in a multitude of software applications. Able to lead and work with teams of varying sizes to provide clients with a white glove service.
Provide in-office and remote desktop, network, and server support for multiple small to medium businesses, including international business clients across multiple software applications. • Collaborated with clients in maintenance of multiple systems including but not limited to Exchange email, Windows Servers (2003, 2008 & 2012), Active Directory, SharePoint and desktop/laptops for a multitude of users. • Delivered 24/7 remote support systems through LogMeIn, VPN/RDP and Microsoft Skype for Business desktop share to elevate work stoppage. • Collaborated with growing team of IT professionals to build and maintain both internal and external support systems (Team Support, Deskero, SharePoint, Salesforce). • Setup and implementation of larger scale IT Management software to maintain a fleet of 200+ devices. (Kaseya and Maas360 MDM) • Development of standards and procedures within our quickly expanding company. Including writing Work Instructions and SOPs for fellow employees to follow. • Produced easy to understand technical documentation for clients to easily access a multitude of applications. • Deployment of multiple large scale IT systems for clients. Examples: Email (Intermedia and Microsoft Exchange), Financial Applications (OGSys, WolfePak, Quickbooks, Enertia), Oil and Gas Business Applications (ArcGIS, Kingdom, Petra, Harmony, Quorum,), Backup Applications/Systems (Quest Rapid Recovery, Jungle Disk, SyncBack, ShareSync)