Greater Phoenix Area
Program, strategy, and operations professional with 3.5+ years at Uber working at the intersection of data analysis, customer experience, and cross-functional execution. My work is quantitative and built to drive decisions. I've linked a single product UI change to $1.75M in annualized support cost. Quantified $4.5M in cost reduction opportunities by analyzing retention patterns across 1.8M+ annual contacts. Identified $1.8M+ in automation savings from configurations and thresholds that hadn't been reviewed in years. That work operates across the full problem lifecycle: from identifying where experience breaks down, to sizing the business impact, to driving alignment across product, operations, and regional teams globally. I'm also a daily AI user. Not as a novelty but as a core part of how I work, from automating workflows to building live dashboards that surface insights in real time. Open to opportunities in program management, strategy & operations, and operations analytics. If you think there's a fit, I'd love to connect. Let me know if you need a referral for a role that suits your skillset! https://www.uber.com/us/en/careers/
At Uber I sit at the center of global support strategy for the Retail business, partnering across product, engineering, operations, and regional teams to diagnose where customer experience breaks down and drive the work to fix it. The problems are large, the data is complex, and the output has to hold up in front of people who will push back on every assumption. - Quantified $4.5M in cost reduction opportunities through retention pattern analysis across 1.8M+ annual customer contacts. - Linked a single product UI change to $1.75M in annualized support cost through a full-year root-cause analysis. - Identified $1.8M+ in automation savings from configurations and thresholds that hadn't been reviewed in years. - Uncovered a $34K+ fraud ring across 200+ accounts, leading to platform blocks and automation updates.
Supported the early buildout of merchant catalogs on the DoorDash platform, conducting structured audits and data-driven quality analysis across retail and restaurant brands, and calibrating standards with vendor partners to ensure accurate, launch-ready catalog experiences.
Promoted to Senior
Served as a central HQ resource for retail store operations nationwide, managing compliance workflows across multiple states including deal packet audits, dealer plate ordering, and business license renewals, while driving process improvements that reduced operational burden on frontline teams.
Supported marketplace sellers in optimizing product detail pages, troubleshooting listing issues, and improving content quality to drive seller performance and satisfaction.