Orlando, Florida, United States
I’m a Technical Entertainment Project Coordinator for Capital Projects at Universal Orlando, passionate about delivering world-class guest experiences through the seamless integration of technology, artistry, and immersive design. I specialize in project management for complex entertainment projects, coordinating technical systems, creative teams, and operational logistics to ensure flawless execution. I have the privilege of supporting large-scale projects that transform spaces and captivate audiences. Guided by my CliftonStrengths—Relator, Arranger, Developer, Intellection, and Ideation—I value collaboration and creative problem-solving. If you’re passionate about pushing the boundaries of entertainment, let’s connect and make something extraordinary happen!
Scheduler for all of park operation and events for costuming services including specialists, fabrication, costume techs, and coordinators as well as the performers for Mystic Fountain and Hashtag. Partner with fellow schedulers and venue management to maximize hours for all team members. Complete weekly payroll reports checking timecards, making adjustments and escalate as needed to accurately pay team members as well as doing annual holiday payroll adjustments. Track all team member skills, monitor that they maintain in compliance; schedule following contracts and Distribution of Hours guidelines as it applies to the Entertainment GOP Procedures. Plan and schedule training for all costuming venues for new in role and established team members; project areas of business need and recommend hiring when necessary. Compile weekly costuming budget reports tracking daily operation, training, and event hours. Facilitate weekly meetings with venue management to solidify any questions, areas of concern, and updates. Able to remain flexible and prioritize projects to make sure schedules get completed on time.
Trained for three different shows across USF involving presetting stage areas and prepping for shows, tracking and counting show guest numbers, and maintaining all safety aspects of the show all while assisting guests and maintaining a welcoming environment to all. Assist performers and techs and execute show contingencies as needed.
High utilization of guest service, recovery skills, problem solving, time management and conflict resolution with the ability to stay flexible and adapt to ever changing environment and needs. Ensured safety and show quality standard for performers, venues, and guests. Skilled in set location preparation and deconstruction and forming, managing, and closing queues. Advanced in voicing and interpreting animation and creating interactive storylines. Parade, show assistant, specialty event, and van driving trained globally.
Supervisor of front desk and custodial departments in charge of multi department scheduling, staffing, appointment management, budget, purchasing, delivery and sales. Partner with internal and external departments, companies, vendors and contractors. Management of confidential information, documents, contracts and personal files. Managed team hiring, onboarding, and training.
Implemented knowledge, research, and training to facilitate both Greek wide and student professional education sessions and presentations while promoting the ideas of scholarship, service, leadership, inclusion, and campus involvement. Created and maintained a grand calendar for 28 organizations involving scheduling, approving and coordinating events, proposals, and submissions. Ability to work under pressure in a high paced environment while meeting deadlines effectively Serve as liaison between all Student Life Departments.
Responsible for attending to all calls, students, families and professional staff in a timely and patient manner, often having to deescalate upset students and parents. Researched and knowledgeable on all procedures, regulations, and policies to develop cross division relationships and workshops. Provide administrative support to Vice President of Resident life. Created a bimonthly newsletter and sent to over 2,000 students.