San Jose, California, United States
With over nine years of progressive experience in IT support and logistics, I am an intuitive and enthusiastic IT Service Desk Specialist II at Advanced Energy, a global leader in power and thermal management solutions. I apply my intuition, discipline, and analysis to innovative IT operations, building and revising new processes to streamline day-to-day activities and increase efficiency and KPIs. I have established working relationships with internal teams and company leadership, and I am the key point of contact for support in A/V and event logistics, MacOS troubleshooting plus training, and executive support. I am proficient in troubleshooting and technical support, customer service and communication, hardware and software management, and teamwork and collaboration. I am CompTIA A+ certified and have completed projects such as JAMF Cloud deployment and helpdesk ticketing system workflows. I am also an avid gamer, regularly competing in fighting games, and deeply involved with the fighting game community.
Supporting 200 users as a local Tier 2 technician, establishing IT Logistics processes, troubleshooting and maintaining lab/engineering environments, committed to IT projects such as JAMF Cloud implementation and primary MacOS SME.
Recruited to establish an IT department in a startup environment supporting over 100+ users, remote and local, in Menlo Park, CA, creating new IT policies, standards, and procedures. Established working relationships with internal teams to take over and shape multiple IT responsibilities into more streamlined procedures. Key point of contact for company leadership for support in A/V & Event logistics, ad hoc requests, and immediate issues.
Joined the EA IT team as a contractor to support the team during the Covid-19 pandemic lockdown. Coordinated with each of the IT technicians on tasks that needed to be fulfilled in or around the Redwood Shores HQ. Oversaw a hardware logistics project on identifying deprecated or redeployable hardware.