Brighton, Colorado, United States
Seasoned professional with exceptional management skills and meticulous attention to detail. Strategic leader with outstanding customer relationship management skills and keen focus on delivering quality services. Strong mechanical background facilitating a dynamic understanding of complex engineering solutions, products and services.
Supervise and monitor DPSM activities acting primarily as a mentor and developmental manager identifying DPSM strengths and weaknesses, providing challenges, developmental plans, and coaching to maximize DPSM performance. Ensure the attainment of Regional P&A sales, warranty, training, customer satisfaction and consumer affairs objectives. Coordinate activities with the other staff managers to optimize DPSM schedules, activities and skill sets for effective dealer contacts.
Served as the liaison between Hyundai Motor America and Hyundai dealerships. Worked to improve dealer performance in the areas of vehicle sales, customer retention and profitability. Communicated, implemented and assisted dealers through programs, policies and procedures, which developed and promoted well-managed, profitable parts and service departments. Analyzed dealer parts and service operations, identified deficiencies and recommended corrective actions to ensure dealer provides proper Hyundai brand image while improving dealer profitability.