Madison, Wisconsin, United States
Computer Science graduate from UW–Madison with hands-on experience in full-stack development, IT support, and organizational leadership. Skilled in React, Node.js, SQL, and deployment technologies such as Docker. Resolved 1500+ IT support tickets over the course of 2 years, demonstrating strong problem-solving and communication skills. Trilingual in English, Korean, and Spanish, with a passion for building scalable systems and enabling global accessibility through technology. Developed a strong leadership skillset through year-long tenure as President of Chi Sigma Tau National Fraternity Inc.
Observed day-to-day workflows of engineering, software development, and IT support teams. Gained exposure to system troubleshooting, software deployment processes, and Agile team coordination. Attended team meetings and stand-ups to understand how cross-functional teams collaborate to deliver reliable solutions.
As a student developer at DoIT, I build scalable, user-focused web solutions for the department’s central operations website. Nova is a core platform used by faculty, staff, and students to manage scheduling, staffing, and internal communications. I help maintain a responsive React frontend for seamless user interaction and a reliable Node.js backend that ensures performance and scalability. My focus is on writing clean, maintainable code and collaborating across cross-functional teams to deliver meaningful, efficient solutions.
Delivered front-line technical support to all UW-Madison associated students, staff, and faculty, resolving 1500+ diverse hardware and software issues. Performed remote and in-person diagnostics, managed support tickets, and maintained detailed documentation through Cherwell service management. Helped train and mentor 10+ new hires, teaching troubleshooting techniques, ticket handling, and effective customer communication.
Led chapter operations and managed an executive board of 5 officers that oversaw a 20+ member organization.