Greater Kuala Lumpur
Corporate trainer, consultant, and capability advisor with 20 years of regional leadership experience across industrial and engineered solutions environments. I work with organizations to strengthen commercial capability, leadership effectiveness, and operational execution combining structured training with practical advisory and consulting support where required. My approach is grounded in real-world operating experience, translating business challenges into actionable frameworks that drive measurable performance improvement. In addition to capability development, I support organizations in areas such as energy management and operational efficiency, particularly in environments where technical systems, cost control, and performance outcomes are closely linked. I collaborate with training providers and organizations across Southeast Asia to deliver capability development, facilitation, and advisory engagements supporting both frontline teams and leadership cohorts. Areas of focus include: – Industrial & technical sales effectiveness – Leadership and team performance – Customer engagement and value-based selling – Execution discipline and accountability – Energy management and efficiency optimization Open to collaboration on training, consulting, and advisory engagements.
Designing and delivering capability development programs in collaboration with training partners and directly with clients across industrial and technical sectors.
Launched and led a new modernization business unit spanning 3 legal entities integrating sales, engineering, and technical support. Achievements: 1. Generated 341% YoY revenue growth by redefining GTM strategy, reducing dependency on large-scale projects, and optimizing order mix. 2. Balanced portfolio with a shift from 85% large-scale deals to a 50:50 mix of volume and strategic accounts. 3. Led Made to Move Communities (MTMC) Y5 Malaysia team emerging as 1st Runner Up in Asia Pacific region competition behind Champion by 0.8 pts. Participations: 1. Made to Move Communities (MTMC) Year 5 Program Lead for Malaysia 2. SEA Growth Project 2025 (G30) in Penang, Malaysia 3. SEA SLT 2025 in Penang, Malaysia 4. SEA SLT 2024 in Kuala Lumpur, Malaysia 5. Otis & Sigma Malaysia 2024 Off-site Getaway in Pangkor Laut Resort
Directed three business lines: Service Contracts (O), Repair (T), and Modernization (S). Managed 14 direct and 5 matrix reports across sales and support functions. Achievements: 1. Reversed national service churn from -8.23% to -0.29% — best in Otis Malaysia's history. 2. Restored service contract pricing to historical peak in 2022. 3. Achieved record T-order growth for three consecutive years (6.7%, 13.4%, 17.9%). 4. Doubled average contract tenure from 12 to 24.25 months. 5. Optimized material cost per unit by 35%. 6. "What's the Room Name" Contest 2020 - Grand Prize Winner. 7. "Theme & Logo Design" Contest 2021 - Grand Prize Winner. Participations: 1. SEA LEAP Workshop in Singapore (Nov'19) 2. SEA Sales Leadership Team (SLT) in Bangkok, Thailand (Feb'23)
Directed national key account portfolio with 7 dotted-line reports in Service business. Strengthened long-term client relationships, reducing churn risk and driving upsell opportunities.
Oversaw full P&L accountability for Southern region with 13 direct reports. Addressed service bottlenecks and team attrition during a critical restructuring period. Stabilized operations post-attrition; led proactive recovery for 12 high-risk contracts.
Led regional sales operations across 9 markets (MY, SG, ID, TH, PH, VN, MM, KH, BN & TW) with 3 direct reports. Managed direct sales and distribution channels for modernization and MRO solutions. Achievements: 1. Selected to attend the Halma Management Development Programme (HMDP) 32 in Shanghai, China (Jun’15) 2. Led team to achieve £ 3.234m sales in FY1617; which is a 30.4% Year-on-Year growth (vs £ 2.48m in FY1516) and surpassed sales target (£ 2.826m) by 14.4% 3. Expanded non-Singapore market from 18% to 23% in FY1617 4. Grown 2 key accounts by 12% and by 8% respectively in FY1617
Responsible for setting up the sales office single-handedly in Mont Kiara, Kuala Lumpur in Oct’12. Covered Malaysia market via direct presence and Thailand via channel sales (distributor). Achievements: 1. Role expanded in Oct'13 to cover larger geographical territory; Indonesia, Philippines, Vietnam, Cambodia & Myanmar 2. Surpassed FY1415 team sales target by 11.4% at £ 2.889m (vs. £ 2.593m)
Headhunted to grow Kohler's share of segment in K&B business in Malaysia on project sales front by working closely with local distributors (channel sales) while providing necessary support to retail sales & marketing counterpart for improved brand presence/ image. Achievement: Double Tree by Hilton – Johor Bahru