Dundalk, County Louth, Ireland
Keen on customer service and problem resolution. Interested in organisation techniques to optimise and boost efficiency.
This role is an ecelctic mix that required me to put my hand to many things. There are a few core responsibilities however; Modernising the internet presence and digitising the internal systems Managing customer complaints Basic IT support Hiring of new staff HR and training management Sales to customers in Asia (B2B and B2C) Shipping legislation conformance (changes weekly due to Brexit) Managing production workflow, priorities and projects.
Strategising, intent research, content collaboration with third parties designing site structure and new content styles, and tracking content performance in terms of conversion and traffic numbers. Management of content team, including training, regular performance reviews, involved in problem solving processes and project management/organisation. Kept up with the latest recommendations in terms of content production to boost search performance.
Directed staffing requirements, managed priorities and coordinated work to uphold accuracy and timeliness objectives. Managed budget and finances of the company ensuring we turned profit. Led and directed team of 8 content writers on multiple project assignments with strict deadlines. Later we merged with Fat Fish marketing where I took up the role of content manager.