Dubai, United Arab Emirates
I currently work as a Rollout Manager at Körber Group, driving the implementation of strategic programs across global business units from the CEO office. My background combines more than 10 years of experience in industrial solutions, account management, and complex project delivery. Through my experience at Körber Technologies and Sidel across the Middle East, I developed a strong ability to bridge strategy and execution in demanding environments. In my current role, I focus on turning vision into reality; aligning stakeholders, coordinating cross-functional initiatives and supporting the successful rollout of strategic program on a global scale. Based in Dubai since 2014, I enjoy working in international environments where adaptability, structure/ leading with clarity and collaboration are key to success. Always open to connecting with professionals interested in transformation, global operations, and B2B industrial ecosystems. Let’s connect on LinkedIn or e-Mail: [email protected]
Driving the rollout and deployment of strategic transformation initiatives within the LIFE 2035 program from the CEO Office. Coordinating cross-functional stakeholders across global business units to support alignment, governance, execution, and visibility on key strategic priorities. Responsibilities include: • Strategic program rollout and coordination • Stakeholder and executive alignment • Cross-functional collaboration • Make the strategy visible & tangible for +13000 employees. • Governance and milestone tracking • Transformation initiative support • International communication and facilitation
Hauni Maschinenbau GmbH became Körber Technologies on 01.09.2022. In charge of more than 10 accounts/factories across UAE, having a very good communication and problem solving skills as well as organization are ones of the key skills of the Account Manager position. Skills that I developed during my previous experiences. Being analytical, adaptable, client focused solutions, project management and negotiating skills with the ability to build long terms relationships with clients are as well as important. Account Manager is having large amount of responsibilities including; - Ensuring satisfaction of the customer (Sales and Services, including After Sales) - Building a long term relationships with the accounts - Generating sales among client accounts including upsetting and cross selling - Communicating with the customers to understand their needs and explain the product added value - Creating needs for the customers and explaining the added value for their business - Identifying opportunities to grow business - Improving the buyer experience by providing good services, follow up and showing professionalism - Collaborating with internal departments to ensure good communication, fast process and fulfilling customer's requirements - Keeping accurate history and records to offer better solutions to the customers in long terms vision - Identifying industry and market trends - Resolving complaints and preventing additional issues by improving processes, showing - Acting with efficiency - Managing projects within client relationships, working to carry out customers goals while meeting company goals - Making sure customers are receiving requested products and services on time - Planning frequent meetings with the account to maintain the relationships - Communication accounts needs and demands to Hauni HeadQuarter based in Germany
Hauni Maschinenbau GmbH became Körber Technologies on 01.09.2022 Hauni Maschinenbau GmbH is the world’s leading supplier of technologies, technical services and consultancy services for the tobacco industry. Sales Manager Region: UAE country.
Before Execution of the intervention on machines: - Find technician (internally and/or externally) – Need to contact supplier for external technicians - Make sure to have all requirements on site to execute the maintenance (spare parts, technicians, drawings, catalogue spare part of the machine, reports of the previous interventions done in the past, manual of the machine etc) - Make sure technicians travel and stay in safety conditions (activate security process for dangerous countries - Make sure technicians has Visa for the country - Planning intervention schedules with the customer - Book flight tickets During execution of the intervention: - Follow up closely with technicians and customer the intervention - Support them if necessary - Arranging the delivery of parts if under emergency situations After execution of the intervention: - Collect reports of the job done on site from the technicians in charge - Check the reports and send new report to the commercial team (for potential business, another intervention and/or modification of the machine) - Invoicing
For Spare parts: - Training new subordinates about work process and tools being used by the dpt. - Reporting about daily activities to the manager based in France. - Helping with the tasks of my colleagues and supporting them as and when needed due to my experience and good knowledge of the job responsibilities. For Options and Upgrade department - Line Improvement & Line Conversion - Find technical solution to replace obsolete parts - Create an offer adapted to our customers (country, machine, incoterms, terms of payment, delivery time…) - If ordered; make sure to deliver on time following the request of the customer. Responsible for the overall logistics activities; organizing the shipment of the parts (incoterms, terms of payment and laws of the country like countries falling under embargo).
Internship then Apprenticeship: Spare parts department in the area Greater Middle East and Africa. - Managing clients’ portfolios in the following countries: Saudi Arabia, Turkey, South Africa, Pakistan, Libya, Sudan, Iran, Egypt, etc.. - Check on the embargo of some parts in particular countries. - In charge to manage the shipment (all the logistic) of the project for the modifications of the machine (Options & Upgrade department - Line Convertion - Line Improvement)
- Coordination of the entrance on the red carpet and the way out for the public, professionals, reporter, VIP, celebrities during the American and Asian film Festival. - Managed a team of 25 people. But also manager during the following events: - Asian Film Festival: March 2014 - Asian Film Festival: March 2014 - LOUIS BERTIGNAC - August 2014 - DANY BRILLANT - May 2014 - MAXIME LE FORESTIER - April 2014 - PATRICIA KAAS - March 2014 - MIMI MATHY - Mars 2014 - IRISH CELTIC LEGENDS - February 2014
*** SARL Océane Organisation (76 - France) // Stade Jules Deschaseaux - Stade Océane - Mai 2007 -> Juillet 2012 : Prise en charge des clients de la tribune présidentielle durant les événements du stade. - Août 2012 -> Août 2014 : Liftier de l'entrée présidentielle du stade Océane *** Docks Océane - Docks Café groupe VEGA (76 - France) - 2008 -> août 2010 : Hôte d'accueil / contrôleur / placeur pour la salle de spectacles et concerts du Havre. - Septembre 2010 -> juillet 2011 : Responsable billetterie les soirs d'événements. - Août 2011 -> Août 2014 : Hôte de bar *** Forest Hill - Salle de sport de Versailles (78 - France) - Juin et Septembre 2012 : Renseigner clients et potentiel client / Répondre à leurs besoins. Création / Modification / Suppression des abonnements. Vente de produits dérivés Gestion des réservations