Marlborough, Massachusetts, United States
As a Facilities & Operations Coordinator at Pegasystems, I have the privilege of being part of a dynamic organization that values innovation, excellence, and its most valuable asset: its people. With over 5 years of experience in Human Resources, I have honed my skills in shaping workforce strategies and enhancing employee experiences. Now, in my role at Pegasystems, a company renowned for its cutting-edge solutions and unwavering dedication to customer success, I play a pivotal role in shaping our work environment for continued growth. I firmly believe that an organization’s greatest strength lies in its operational efficiency and employee experience, and I am passionate about creating spaces where each team member can thrive. My responsibilities encompass a broad spectrum of facilities management functions, including space planning, maintenance coordination, safety compliance, and sustainability initiatives. I am a fervent advocate for process optimization, data-driven decision-making, and the seamless integration of technology to enhance our facilities operations. My truest passion is crafting a workplace culture where individuals can thrive, learn, and contribute to the collective success of Pegasystems. I am enthusiastic about connecting with like-minded professionals who share the vision of elevating our field of facilities management and creating an even more efficient, safe, and engaging work environment at Pega. In addition to my professional journey, I hold a certificate in Support for Project Management from Year Up, where I had the honor of receiving multiple awards for my technical and professional development, leadership, and diversity engagement. My experiences at Year Up have deepened my passion for helping young adults achieve their career goals and bridging the opportunity divide.
•Lead day to day workplace operations, serving as a trusted operational partner to senior leaders and internal teams to ensure a safe, functional, and high quality employee experience. •Orchestrate complex calendars and logistics for 50+ leadership meetings and corporate events annually, enabling effective executive collaboration across global time zones. •Act as the primary point of accountability for workplace services and facilities requests, independently assessing priority, impact, and appropriate resolution paths. •Serve as a strategic gatekeeper for facility related issues, protecting executive time by resolving operational matters proactively and escalating only high risk or high impact concerns. •Provide leadership in vendor coordination by directing service providers, aligning expectations, and ensuring consistent delivery against service standards. •Influence workplace service outcomes by partnering cross functionally with IT, Security, building management, and external vendors to minimize disruptions and maintain operational continuity. •Prepare executive briefing materials and post event reports that inform leadership decisions, highlight risks, and recommend operational improvements. •Support office moves, space planning efforts, and workplace setups by guiding logistics, sequencing activities, and ensuring business needs are met with minimal disruption. •Lead service request triage and facilities ticket management, prioritizing issues based on business impact and driving timely resolution. •Contribute to workplace experience initiatives by supporting onboarding tours, employee engagement events, and leadership visits, reinforcing a welcoming and well managed office environment. •Maintain workplace documentation, service processes, and vendor information to support consistency, continuity, and knowledge sharing across the organization.
As a Senior People Operations Specialist at Pegasystems, I ensured data accuracy through audits and reconciliations. I built strong relationships with field teams, business leaders, and HR partners, acting as a liaison with HR Centers of Expertise to optimize employee support and respond to complex inquiries. Responsibilities: • Ensured data accuracy and reliability by participating in data audits, reconciling discrepancies, and following established processes for necessary updates. • Built and maintained strong working relationships with field teams, business leaders, and HR partners, serving as a liaison with HR Centers of Expertise (COE) and Leveraged Services to optimize employee support. • Responded to complex inquiries and provided ongoing services, collaborating closely with HR COEs (Total • Rewards, People Development, HR Operations, Talent Acquisition, Payroll) to enhance the HR knowledge base. • Supported the maintenance of HR knowledge, including policies, FAQs, operating procedures, and employee-facing tools across all Paramount Global divisions. • Evaluated and successfully resolved employee relations issues, developing strategies to address emerging trends and improve workplace dynamics. • Ensured data integrity within people systems regarding employee records, overseeing updates, mass requests, edits, and corrections. • Drove adherence to service management SLAs, monitoring team performance to ensure high-quality service delivery. • Acted as a point of escalation for People Operations Coordinators, addressing complex issues before escalating to COE/SME teams. • Analyzed HR metrics and generated reports to assess operational effectiveness, identify areas for improvement, and support strategic decision-making within the HR department. • Collaborated with cross-functional teams on HR projects and initiatives, ensuring alignment with organizational goals and enhancing overall employee engagement and satisfaction.
As a University Relations Programs Specialist at Pegasystems, I focused on attracting top university talent through recruitment initiatives, building strong connections with academic institutions, and enhancing the candidate experience throughout the recruitment lifecycle. • Managed the internship job posting process across various platforms, including Handshake, the company website, and university career services, to attract top college talent • Sourced, attracted, selected, and hired undergraduate and graduate students for Pega's internship program through comprehensive phone screens and interviews • Represented Pega at career fairs and information sessions, effectively communicating an employer brand message that reflects the organization’s culture and values • Efficiently scanned and organized approximately 1,000 resumes from career fairs and recruitment events into categorized folders, enhancing the speed and accuracy of the sourcing process • Scheduled and coordinated interviews, ensuring a positive service experience for both hiring managers and candidates throughout the recruitment journey • Executed administrative tasks and adeptly managed ad hoc situations related to recruitment processes, maintaining a high level of organization and responsiveness • Assisted in organizing recruitment events, including weekly events involving calendar invites, program materials, catering, execution, and metrics tracking to evaluate success • Developed and implemented strategies to continuously enhance the candidate experience, collecting feedback and suggesting improvements based on insights from candidates and hiring managers. • Supported onboarding activities for all North American new hires, including profile creation and position management in SuccessFactors, facilitating smooth transitions into the company • Oversaw the end-to-end recruitment process, managing team budgets and fostering strong relationships with staffing partners to optimize recruitment efforts
• Guiding strategic planning and governance oversight to strengthen organizational direction and accountability • Evaluating financial performance, risk exposure, and operational priorities to support sustainable growth Collaborating with executive leadership to shape policy, assess initiatives, and ensure mission alignment • Upholding fiduciary duties of care, loyalty, and good faith in the best interests of the organization • Providing financial stewardship through budget approval, audit oversight, and monitoring internal controls • Overseeing enterprise risk management, regulatory compliance, and ethical standards • Hiring, supporting, evaluating, and planning succession for the chief executive • Setting organizational goals and monitoring performance against agreed metrics • Ensuring accountability by holding leadership responsible for results and outcomes • Safeguarding the organization’s mission, values, and culture • Strengthening governance practices through committee participation and board self-evaluation • Reviewing and approving major policies, investments, and strategic initiatives • Ensuring transparency and integrity in reporting to stakeholders • Serving as ambassadors and advocates to enhance credibility, trust, and stakeholder relationships • Providing independent judgment, challenge, and constructive counsel to management • Supporting long-term sustainability, innovation, and organizational resilience
• Recognized for outstanding customer service by both supervisor and store owner, contributing to a significant boost in customer satisfaction scores from 70% to 90% within six months. • Recruited and onboarded approximately 20 new employees per month at high school fairs, increasing the candidate pool by 15%. • Organized and facilitated new hire orientations, employee performance evaluations, and crew training meetings to ensure comprehensive onboarding and development. • Investigated and resolved customer complaints regarding food quality and service, implementing corrective actions to enhance customer experience and operational efficiency. • Collaborated with management to develop strategies for staff retention and engagement, fostering a positive workplace culture. • Maintained accurate employee records and participated in scheduling and staffing decisions to meet operational needs.
• Assisted program instructors with the delivery of creative and engaging lesson content & developing lesson plans based on curriculum requirements throughout time. • Provided tutoring assistance to English Language Learners; helped with conversational English, basic grammar, and writing techniques • Worked & taught adults in the classroom to promote their learning and development throughout the cycle
• Set up and maintained paper and electronic filing systems for records, correspondence, and other material from our customers • Answered telephones, transferred calls to the appropriate individuals, provided information to callers, and took customer messages • Provided tutoring assistance to English Language Learners; helped with conversational English, basic grammar, and writing techniques • Created curriculum books & certificates for training such as CSL and CEU’s giving to our customers