Jonathan Zaiß

Digitale Transformation Kundenservice

Rösrath, North Rhine-Westphalia, Germany

About

Experience

  • Bereichsleiter CRM-Lösungen Kundenservice at Deutsche Post und DHL
    Aug 2021 - Present · 5 yrs

    Digitale Transformation des Kundenservice durch Weiterentwicklung & Betrieb der CRM- und Automatisierungslösungen

  • Deutsche Post DHL Group (2 yrs 9 mos)
    • Program Lead
      Feb 2021 - Jul 2021 · 6 mos

    • Lead Project Manager
      Nov 2018 - Feb 2021 · 2 yrs 4 mos

      Implementation of a new digital workforce management solution to Deutsche Post DHL Last Mile Operations

  • Special Assistant To Chief Executive Officer at Remis GmbH
    Jul 2016 - Nov 2018 · 2 yrs 5 mos

    Strategic Management, Investment Controlling, Project Controlling, Management Reporting, Strategy Development, Business Development, Project Management, Controlling, Investment Planning, Sales Strategy

  • METRO AG (2 yrs 4 mos)
    • Corporate Controller
      Jan 2015 - Jun 2016 · 1 yr 6 mos

      Financial Planning (Budget and Forecast), Management Reporting, Investor Reporting, Cash Flow, Credit Rating, Currency Effects

    • Trainee Business Unit Controlling
      Mar 2014 - Dec 2014 · 10 mos

      Investment Conrolling (EVA & DCF evaluation of international investment projects, coordination of investestment approval process), Sales Analysis (Tracking of Sales development and special analysis)