Antwerp Metropolitan Area
• Oversaw all B2B technical support operations for Crestron Electronics across the EMEA region and kept close customer relationships. • Led a team of 35 experts and engineers, promoting a culture of collaboration. • Implemented strategic initiatives to enhance service delivery and customer satisfaction. • Cultivated partnerships with local universities to lead the Crestron EMEA technical intern program as well as being a voice of the AV industry within those universities to shape the right study programs.
• Oversaw all advanced technical support operations for Crestron within the EMEA region. Included the Advanced Technical Support Group, our Unified Communications Support Group, as well as our SaaS Support Group. • Managed teams handling escalated B2B cases, ensuring customer success with Crestron equipment. • Collaborated closely with customers and internal engineering teams to resolve complex issues. • Started the EMEA technical intern program, working closely with local universities.
• Led the Advanced Technical Support Group (ATSG) for Crestron in EMEA, ensuring high-quality technical assistance. • Collaborated closely with customers and engineering teams to resolve complex technical and political cases. • Fostered a culture of teamwork and problem-solving within the support team to enhance service delivery.