North Rhine-Westphalia, Germany
Supported overall design and deployment approach of new Target Opertating Model for Global Airfreight Product. Focus on responsabilities, controls and activities of our Airfreight Operations. Designed change activities and support materials needed to make our operating model understood and sustainable at desk level.
Managed team responsible for 15+ Global applications covering AFR and OFR operational processes. Responsible for IT Governance, application budgets, vendor management, application roadmaps and build pipelines in line with business expectations. Lead the design and roll out of Certified IT/BPO online training program.
Led continuous process improvement and process standardization across countries in Asia Pacific, whilst ensuring appropriate utilization of six sigma and lean tools.
Responsible for regional roll out roll out of a major customer satisfaction program improving performance at customer touch point level through six-sigma related DMAIC and Lean process improvement techniques.