Rogers, Arkansas, United States
I possess five years of industry experience in IT and forensic services. As a self-motivated and goal-oriented cybersecurity professional, I have a proven track record of managing complex tasks effectively within high-pressure environments. I am a committed team member, proficient in both written and verbal communication. I am deeply passionate about my field and am dedicated to continual learning to adapt seamlessly into various technological environments. I hold a Bachelor’s degree in Cyber Security from Oklahoma State University Okmulgee and am currently pursuing Splunk certifications in addition to a CompTIA Security+ certification. In my personal time, I value the opportunity to unwind with my dogs and explore new environments.
• Utilized Autopsy, EnCase, FTK Forensic, Qradar, Proofpoint, CrowdStrike and Netskope tools to identify and mitigate risks, ensuring the security of highly sensitive and confidential company information. • Conducted detailed forensic investigations into cybersecurity incidents, including malware analysis, data breaches, and insider threats, leading to the successful identification and neutralization of malicious activities. • Analyzed and interpreted digital evidence from compromised systems, providing actionable insights to enhance security measures and prevent future incidents. • Assisted in the recovery of encrypted and deleted files during forensic investigations, contributing to the preservation of critical company data. • Coordinated with legal and compliance teams to ensure that forensic investigations adhered to regulatory standards and internal policies. • Developed and implemented incident response playbooks and forensic procedures, reducing investigation times and increasing the efficiency of forensic analysis.
• Collaborated daily with ServiceNow Clients to define requirements and streamline processes related to the BNSF project, ensuring alignment with project goals and client expectations. • Provided infrastructure and application development support, troubleshooting and documenting processes to improve issue resolution rates • Produced detailed reports to track equipment, issue resolution, and service levels, enhancing transparency and accountability • Assist developed a new system to manage inventory, reducing asset misplacement by 25%. • Assist the implementation of security protocols across infrastructure projects, contributing to a 15% decrease in security breaches. • Conducted vulnerability assessments and security audits on network infrastructure, identifying and mitigating potential security risks to safeguard sensitive data. • Assisted in the development of incident response plans, enabling the team to react swiftly and effectively to cyber threats and breaches. • Provided training and guidance to junior team members on best practices in cybersecurity and forensic analysis, enhancing the team's overall expertise and readiness.
• Provided first and second-level support for the upgrade, configuration, and data collection of over 4,000 desktops, laptops, tablets, printers, and servers monthly. • Installed and troubleshot system hardware, printers, virtual computers, and tablet devices, maintaining up-to-date expertise in operating systems. • Utilized Track-It ticket system, Configuration Manager Console, and Active Directory to improve the first-contact resolution rate. • Employed BMC software deployment to ensure the successful upgrade of multiple laptops, desktops, and servers daily. • Responded to and monitored network incidents according to standard operating procedures, ensuring rapid resolution and minimal downtime. • Implemented inventory control and asset tracking programs, improving access to information and reducing inventory discrepancies by 40%. • Deployed Windows 7 and Windows Server 2008 R2 across the entire enterprise, streamlining operations and enhancing system performance. • Consistently met service-level agreement targets, ensuring optimal technical support and high client satisfaction. • Provided strategic insights into system performance improvement, capacity planning, maintenance patching, and software updates, contributing to a 20% increase in system efficiency.
• Using the IT service desk issue tracking tool, document all incidents, service requests, and problems that come to the IT Service Desk. • Effectively escalate issues to other teams for further solution development or resolutions. • Responds to customer technical problems/issues related to software and applications via phone and/or online support. • High-volume fast paced call center environment.