Lynchburg, Virginia, United States
● Engineer position focussing on Cisco’s Collaboration technology stack ● Expertise in VoIP systems and protocols such as SIP and H.264 ● Proficiency in managing video conference services with Cisco WebEx and Cisco TelePresence solutions ● Experience working on client requests for development projects, gathering requirements, development, code review and deployment ● Management of integrated server clusters with Cisco Unified Contact Center Enterprise (UCCE) ● Experience with PHP and Javascript coding. Experience with markup in HTML5, XML, and styling in CSS ● Experience with building compiled Java applications in Eclipse ● VMWare management of Windows servers, Red Hat Enterprise Linux servers, and Tomcat servlet management ● Server health monitoring and proactive response using monitoring tools such as Nagios or Prometheus ● Troubleshooting with Wireshark to analyze and diagnose VoIP traffic issues ● Providing prioritized support for incidents and escalated requests, based on severity ● Proficiency in designing contact center phone menus and queue structures ● Experience in a Git environment developing projects for improved user experiences
● Technician position focussed on end user device support ● Technical skills in repairing and troubleshooting VoIP endpoints ● Experience with ITIL practices for managing requests and prioritizing incident response
Assisting in monitoring livestream chats by engaging viewers, upholding policy and providing services to the online visitors. Assisted visitors in finding and using web services upon their requests.
Web content editing, community moderation, and website design with Wiki code. Assisted in troubleshooting with server issues and created routine backups. Organizational teamwork, administrative decision-making. Representation of organization at industry conferences. Engaging our online community through social media pages and hosting community events.
Tasks include setting up office hardware and configuring office computers with security and performance optimization. Selecting hardware for business needs within a budget. Business webpage design and maintenance. Attended local chamber of commerce exposition to represent business, set up booth with information technology Distributed print marketing material for the business, displayed the business web site to attendees, and answered technical questions about our business operations. Assisted in teaching a class to elementary-aged children using technology and advised parents in this role.
help out for a one day event in which I helped connect school laptops to the school network and troubleshoot any issues. Repaired school laptops using reimaging, then verified that all updates and necessary software were properly installed. Helped out by taking help requests from teachers around the school, and fixing their network or hardware issues.
Worked part-time to assist IT Help Desk customers by identifying computer issues and filling work orders for them. Learned how an IT division operates and learned how to serve customers by helping them to understand computer issues and guiding them though the Help Desk’s processes and policies. Explained technical issues in terms that customers readily understood. Additionally learned to help customers through troubleshooting on-site, including fixing general computer issues, network connectivity issues, and software setup and configuration.