Toronto, Ontario, Canada
Leveraging an extensive background in business development, sales, account management, and client support. It’s my mission to ensure trust, collaboration, and service excellence while building long-term mutually beneficial partnerships. SPECIALTIES: Business Development, Sales, Enterprise Sales, Networking, Prospecting, Negotiating, Closing, Sales Forecasts, Sales Plans, Post-Sales Support, Market Research, Analytics, Metrics, Trends, Insights, Account Management, Presentations, Customer Support, Business Partnerships, Customer Relationship Management, Strategic Planning, Process Improvement,
A company dedicated to providing industry leading elevators, escalators, auto walks, and modernization/maintenance solutions. Accountable for identifying new opportunities through the existing customer base (cross selling) and RFQs. Ensured a healthy pipeline and utilized Salesforce to provide an accurate monthly forecast to the Director of Sales. Liaised between the legal department and clients to deliver quick resolutions on all legal matters. Gathered relevant market and competitor data. Key Contributions and Accomplishments: Exceeded $2M quota by 15%, serving as the single point of contact for all customer escalations including scheduling, billing, and operational issues. Recognized as the only sales representative in the company to reach $1M in sales in the first calendar year. Grew book of business over 10%, year over year, by building client trust and offering creating incentives to secure business. 4 Successfully managed over 100 clients, including numerous Fortune 500 companies, including IKEA, Nordstrom, Baycrest Hospital, and Peel Region. Instrumental in securing the national agreement for all IKEA stores, across the country, by identifying, negotiating, and closing the maintenance agreement for IKEA Vaughan. Reduced company bad debt by 30% by providing high-level support to the finance function.
A full service sales and marketing consulting firm providing outsourced services to Fortune 100 companies. Accountable for selling high-end medical software for clients. Inside Sales Representative – Client: Merge Healthcare (formerly Confirma) Served in a consultative sales role, leading the account management and B2B sales of 250+ existing accounts while prospecting new accounts. Managed the complex sales cycle for cancer-detecting CAD-based software; presenting to C-level executives. Monitored sales activity, created quotes, forecasted monthly/quarterly revenue, and tracked revenue utilizing Salesforce. Liaised between C-level executives including negotiating service renewals, software/hardware upgrades, new placements, and on-site training. Coordinated on-line product demos via web technologies and web-based presentations. Key Contributions and Accomplishments: Earned ‘Million Dollar Club’ honors; recognized as the first representative to generate $1M+ in revenue within six months. Recognized as ‘Representative of the Quarter’ for three quarters (Q4 2008, Q2 2009, and Q3 2009) after delivering exceptional client experiences and sales results. Exceeded annual quota ($1.2M) by $800,000 (160%) through strategic upselling and cross-selling techniques. Secured approximately $250k in new business by conducting comprehensive research for targeting new clientele. Substantially improved lead qualifications, while advancing purchases through the sales cycle, by strategically retrieving vital data including BANT information, fiscal year, and purchasing processes. Consistently met/exceeded monthly quota of 100K, with an average deal size of 50k, and a sales cycle of 6 to 12months. Proactively displayed the value proposition to the hospital executive team by utilizing ROI calculators, case studies, and related innovative sales enablement tools.
A company dedicated to developing, manufacturing, and marketing cosmetics and personal care products for the global market. Sales and Marketing Manager Collaborated across departments (brand management, product development, and advertising) to ensure consistency in all marketing and social media messaging and drive sales. Established a compelling social media presence on existing platforms, including Facebook and Instagram, while expanding presence on new platforms. Researched and monitored competitors. Created and distributed engaging e-newsletters, web pages, and blog content. Led strategic negotiations with suppliers and manufacturers to ensure the highest ROI. Trained social media and marketing team members on best practices. Key Contributions and Accomplishments: Generated a 35% increase in sales, month over month, through strategic planning and relationship building. Increased average order value by 25% after identifying and capitalizing on key upsell and cross sell opportunities. Saved company over 20% by negotiating a competitive multiyear fixed rate with a key manufacturer. Enhanced productivity over 10% by implementing advanced operational and sales processes. Maximized ROI by identifying and executing new sales and operational processes to improve efficiency. Substantially improved future marketing strategies and profitable campaigns by collecting customer data, analyzing interactions, and creating comprehensive marketing reports.