Dallas-Fort Worth Metroplex
Results driven engineering professional with hands on experience in powertrain systems, technical support, and field service. Skilled at diagnosing complex product issues, collaborating with cross-functional teams, and driving product improvements from concept through implementation. Proven ability to communicate technical information, mentor teams, and support product launches and in-field repairs. Committed to delivering innovative solutions that enhance product quality, customer satisfaction, and organizational goals.
• Provide comprehensive powertrain technical assistance to the dealer network. • Ensure efficient resolution of technical support cases through diligent monitoring, tracking, and management. • Coach and mentor dealers, guiding them in daily activities and managing case escalations to maintain high service standards. • Maintain high levels of technical proficiency and customer satisfaction within the organization. • Support dealers and customers through on-site visits, offering hands-on assistance and expertise. • Review, assist, and provide feedback on service documentation to ensure accuracy and clarity. • Communicate information related to PACCAR Powertrain product changes, field fixes, and emerging issues to the field service group and dealer network. • Actively support product changes and improvements, staying current on division and plant activities to ensure alignment with organizational goals. • Participate in and support both internal and external meetings, contributing to the overall success of the team.
• Consult with Ford and Lincoln dealership management to enhance vehicle repair process capabilities and ensure high-quality repair results. • Provide repair assistance on challenging vehicles to improve customer satisfaction and ensure repairs are done right the first time. • Support identification and resolution of product concerns in collaboration with Product Development and Ford quality teams. • Assist legal counsel, executive liaisons, and dispute resolution teams with vehicle inspections and final repair attempts, offering critical feedback on new and existing product quality. • Ensures Ford and Lincoln Dealer Principals and dealership management are fully aware of their performance on key metrics affecting fixed operations. • Support dealerships in improving overall repair capabilities, including technical competence, tools and equipment, service repair information, and diagnostics. • Contribute to company initiatives that enhance vehicle diagnosis and repair processes.
• Worked independently to provide doctors and nurses with assistance on procedures and any other tasks needed • Entrusted to perform CPR, administer IV’s, blood draws, specimen collections, ambulate patients, splint and cast patients • Responsible for transporting patients from their rooms to medical procedures and from the emergency room to be admitted into the hospital
• Perform diagnosis and repairs on customer vehicles • Accomplish electrical and engine repairs, preventative maintenance and safety inspections, and brake services • Communicate with the service writer and customer to diagnosis and properly repair the vehicle
• Provide basic services and perform preventative maintenance on all makes and models. • Services include fluid flushes, oil changes, tire rotations, mount and balance tires, replace brake pads and rotors, machine brake rotors, and many other minor repairs. • Inspect vehicles for damage and wear of important components.