Somerville, Massachusetts, United States
Results-driven Operations Business Analyst with a proven track record in financial management, inventory management, procurement, compliance, & risk assessment within healthcare & banking operations. Experienced in cross-functional collaboration, process optimization, & regulatory management. Skilled in governance, risk reporting & Salesforce to streamline operations. Seeking to leverage expertise in financial operations, customer service, process efficiency, & compliance management to drive business growth efficiently & ethically.
• Served as the operational point of contact for vendors for core facilities, supporting contract lifecycle activities including renewals, amendments, & compliance documentation. • Managed vendor relationships, reviewed contract adherence, & maintained centralized contract tracking & reporting to improve visibility into vendor obligations, spend, & renewal timelines. • Coordinated cross-functionally with Finance, Legal, IT, & Procurement to resolve contract-related issues & maintain audit-ready documentation. • Managed compliance reviews & documentation for internal process audits, ensuring regulatory alignment & strengthening operational controls. • Supported enterprise-wide initiatives by analyzing systems
• Translated customer interaction trends & service issues into operational insights that improved branch workflows & reduced recurring customer-impact problems. • Coordinated with operations, compliance, & risk teams to resolve high-risk escalations, strengthening internal controls & reducing exposure to regulatory findings. • Investigated & resolved service issues, unauthorized transactions, & escalated disputes (Reg E/Reg Z) while ensuring compliance with federal & institutional policies. • Produced customer-experience reports summarizing outreach trends, service failures, & root causes, enabling leadership to refine internal processes & training. • Supported branch operational strategy by monitoring KPIs (outreach effectiveness, dispute types, at-risk accounts) & contributing data-driven recommendations.
• Consistently demonstrate the Under Armour selling standards in order to deliver a positive customer experience and achieve daily sales goals • Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales • Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions • Promote awareness and growth of the Under Armour by introducing customers to additional brand channels • Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues
• Performed data reconciliations & financial accuracy checks to ensure timely, error-free reporting aligned with operational performance tracking. • Documented reporting processes & created standardized checklists that improved team accuracy & reduced rework during month-end cycles. • Collaborated with cross-functional teams to resolve discrepancies & streamline reporting workflows. • Assisted with audit preparation & compliance documentation, reinforcing accuracy & adherence to regulatory standards. • Supported operational leadership with daily & weekly performance metrics, enhancing visibility into service levels, error trends, & compliance checkpoints.
• Buss and prepares the tables by laying out napkins and utensils in specific order and making sure the condiments are refilled • Performing basic cleaning tasks such as sweeping, vacuuming and washing dishes to keep environment clean and presentable • Carrying a large tray with food from the kitchen to the assigned table and making sure guest are completely satisfied • Answer all guest queries regarding food ingredients, preparation procedures, and garnishes • Perform any duties giving specifically by the manager/supervisor/shift leader to ensure restaurant is maintained at the highest standard