Jonathan Figueroa

Passenger Ferry & Maritime Transportation Executive | Large-Scale Ferry Operations, Safety, Labor & Government Partnerships | Urban Mobility & Marine Infrastructure Leader

New York City Metropolitan Area

About

I am a senior passenger ferry and maritime transportation executive with deep expertise leading large-scale urban ferry operations in one of the most complex transportation environments in the United States. My career centers on operational excellence, safety leadership, labor relations, and public-sector partnership management across high-volume passenger ferry systems. I have overseen multi-route networks, managed maritime workforces, and partnered closely with municipal agencies, regulators, and private operators to deliver safe, reliable, and scalable marine transportation services. I am known for operating effectively at the intersection of marine safety, workforce management, regulatory compliance, and public accountability where operational decisions carry direct implications for passengers, employees, city leadership, and the public narrative. I have led organizations through service expansions, incident response, contract negotiations, operational restructuring, and high-visibility stakeholder engagement. My leadership approach is data-driven, disciplined, and execution-focused, with a strong emphasis on risk mitigation, safety culture, and operational readiness. I bring a pragmatic executive mindset to complex challenges, balancing service reliability, labor realities, financial discipline, and political considerations. I am regularly engaged on matters involving: • Passenger ferry operations at scale • Marine safety and incident management • Union and workforce leadership • Government and public-private partnerships • Urban mobility and marine infrastructure strategy

Experience

  • Hornblower Group (New York City Metropolitan Area)
    • SVP Infrastructure Development
      Jan 2026 - Present · 6 mos

      Senior executive responsible for leading strategic planning, funding, and delivery of large-scale maritime and transportation infrastructure initiatives across domestic and international markets. Focused on advancing terminal development, fleet support infrastructure, and public-private partnership programs supporting scalable urban ferry systems. Leveraging experience supporting major urban ferry networks, including work associated with NYC Ferry and maritime operations within Hornblower Group, this role integrates capital development, operational strategy, and stakeholder coordination to drive long-term system growth. Key Responsibilities • Lead development and execution of maritime infrastructure projects, including terminals, maintenance facilities, and system expansion initiatives. • Structure and advance public-private partnerships with federal, state, and municipal agencies. • Oversee capital program lifecycle from feasibility through design, construction, and commissioning. • Align infrastructure investments with fleet deployment and operational performance strategies. • Direct grant funding strategies and government engagement across transportation programs. Core Areas Maritime Infrastructure | Capital Projects | Public-Private Partnerships | Urban Ferry Systems | Multimodal Transportation | Government Relations | Strategic Development

    • SVP, Ferries & Transport Operations
      Dec 2024 - Feb 2026 · 1 yr 3 mos

      Enterprise executive with full P&L, safety, and operational accountability for large-scale ferry and transportation services in one of the most complex public operating environments in the United States. - Set and execute enterprise strategy for ferry and transport operations, aligning safety, service delivery, customer experience, and financial performance with corporate objectives. - Provide executive leadership across marine operations, terminals, facilities, maintenance, and support services, ensuring consistent operational excellence at scale. - Serve as senior executive interface with public-sector clients, regulators, port authorities, and municipal stakeholders. - Drive continuous improvement initiatives across safety management systems, regulatory compliance, asset utilization, and workforce performance. - Lead, mentor, and develop senior leadership teams while fostering a culture of accountability, operational discipline, and customer-focused execution.

  • Vice President of Operations, Facilities and Support Services, Ferries & Transportation at City Experiences
    Apr 2021 - Dec 2024 · 3 yrs 9 mos

    Senior operations executive overseeing mission-critical ferry and transportation infrastructure supporting one of the nation’s largest public ferry systems. - Directed multi-site ferry operations, facilities, and support services across a complex, high-volume urban transportation network. - Oversaw terminals, maintenance facilities, and marine assets with direct responsibility for safety, reliability, regulatory compliance, and service continuity. - Led cross-functional teams spanning operations, facilities, engineering, security, and vendor management. - Partnered closely with municipal agencies, elected officials, and regulatory bodies to ensure contract compliance and stakeholder alignment. - Implemented process improvements that strengthened operational resilience, risk management, and customer experience.

  • Director of Operations, Facilities and Support Services at NYC Ferry
    Oct 2016 - Apr 2021 · 4 yrs 7 mos

    Operational leader responsible for the day-to-day performance and infrastructure readiness of NYC Ferry during periods of rapid growth and system expansion. - Managed operations, facilities, and support services across a growing multi-borough ferry network. - Oversaw terminal operations, maintenance programs, vendor performance, and safety compliance across marine and landside assets. - Played a key leadership role during system expansion, new route launches, and increased ridership demand. - Ensured adherence to USCG, municipal, and contractual requirements in a highly visible public service environment. - Supported executive leadership with operational reporting, incident response, and performance optimization initiatives.

  • Director of Facilities, FSO at Billybey Marina Services, LLC d/b/a DOCKNYC
    Apr 2013 - Oct 2016 · 3 yrs 7 mos

    Facilities executive overseeing a geographically diverse portfolio of high-profile marine terminals and waterfront assets across New York City. - Directed facilities operations for major marine terminals and piers across Brooklyn, Manhattan, and Staten Island. - Managed waterfront infrastructure including passenger terminals, marinas, and intermodal marine facilities. - Ensured regulatory compliance, capital maintenance planning, vendor oversight, and operational readiness. - Acted as facilities subject-matter expert coordinating with city agencies, operators, and maritime partners. Managed Facilities Included: Brooklyn – Atlantic Basin; Brooklyn Army Terminal Pier 4; South Brooklyn Marine Terminal Manhattan – Pier 36; Skyport Marina; Skyport Seaplane Base; West Harlem Piers (125th St) Staten Island – Homeport; Pier 1

  • Director of Facilities at Billybey Ferry Company, LLC d/b/a NY Waterway
    May 2001 - Oct 2016 · 15 yrs 6 mos

    Senior facilities and infrastructure leader with enterprise responsibility for a multi-state ferry terminal portfolio supporting one of the largest privately operated ferry systems in the New York metropolitan region. - Held full operational, financial, and compliance accountability for 13 ferry terminals and waterfront facilities representing over $400M in facility and infrastructure assets. - Directed all aspects of facilities operations including regulatory compliance, permitting, capital maintenance, inspections, safety and security programs, vendor contracts, invoicing, and expense budget management. - Served as primary executive liaison with NYC Department of Transportation, NYC Economic Development Corporation, New Jersey Transit, and the Port Authority of New York & New Jersey, coordinating approvals, inspections, and operational alignment. - Designed and implemented a preventive maintenance and asset management program, introducing CMMS-based reporting to improve lifecycle planning, reliability, and regulatory readiness. - Led enterprise purchasing and procurement activities for facilities operations, negotiating vendor contracts and controlling operating expenditures. - Oversaw facilities IT infrastructure supporting terminal operations, ticketing systems, and tenant management. - Successfully secured and administered over $2M in federal and state security grants, including project design, compliance documentation, and full implementation. - Supported the design, launch, and operational management of the NYC-subsidized East River Ferry Service, contributing to one of the region’s most significant ferry expansions. - Appointed U.S. Coast Guard Facility Security Officer (FSO), with direct responsibility for MTSA compliance across multiple terminals. Key Facilities Managed: Brookfield Place Ferry Terminal • Pier 79 Ferry Terminal • Port Imperial Ferry Terminal • Hoboken / Erie Lackawanna Ferry Terminal • Additional NY/NJ waterfront assets