New York City Metropolitan Area
KYC Consultant (full time) at Natixis North America / Natixis CIB Americas
Perform Quality Control reviews of the KYC Profile through Citi internal and external systems for Corporation entities, including Periodic Reviews/Client Refresh and Unscheduled Reviews. Reviews consist of validating quality of data in the KYC Profile, such as CIP Documentation, ensuring accuracy and compliance with Citi and Regulatory Requirements, such as FinCEN, OFAC, etc. Perform transaction analysis reviews for identified High Risk Account Activities (HRAC) CINS. Maintain assigned QC Production goals, assisting Management with caseload rebalance among department staff. Act as a Subject Matter expert, providing guidance and knowledge to assigned POD Makers/Senior Managers to increase and maintain high Quality Pass rates. Act as QC Manager Delegate, assisting with identifying common technical errors and policy gaps/change recommendations.
Accountable for reviewing, analyzing, and completing the “Know Your Customer" Profile for business entities within the set SLA time frame. Administer analytical KYC account reviews through internal/external systems such as Lexis Nexis, Concierge and internet research ensuring compliance with Citibank’s AML, KYC and Operational standards. Perform AML/adverse media screenings, reviewing articles for potential client matches. Conduct client and/or branch outreach. Manage account escalations by proactively interacting with the Closure Team and Branch personnel to obtain required information to minimize client impact (account closure/blocks). Ensure the completed records align with business procedures and corporate policy requirements. Align with senior management by providing feedback on procedural improvements and process enhancements. Perform as “SME”, providing guidance across the department channel.
Conducted client outreach via phone, e-mail and letter in attempt to obtain missing KYC information to prevent account closures. Multi-tasked by performing data entry into multiple systems (Citi KYC, FileNet, etc.) while handling incoming communication via phone and e-mail. Performed heavy calling to achieve targeted set of daily calls. Asked probing questions regarding account usage. Gathered and reviewed information/documents to ensure accounts were up to date and in compliance with Citi’s KYC policy. Performed research by navigating through Citi Branch systems such as Eclipse and Concierge. Acted as team leader by providing technical guidance and support, compiling team data for MIS purposes through Excel. Performed queue management, prioritizing time-sensitive cases. Spearheaded the Branch Client Outreach process: wrote bank procedures, hosted training sessions via WebEx/conference calls, provided feedback on process improvements and enhancements and escalated workflow issues.