Central Luzon, Philippines
Detail-oriented and highly organized Data Processor / Administrative Assistant with 3 years of experience supporting business operations through efficient data management, administrative support, and clerical tasks. Skilled in data entry, document preparation, records management, and handling confidential information with accuracy and discretion. Adept at using Microsoft Office Suite, database systems, and office equipment to streamline workflow and ensure timely task completion. Recognized for strong communication skills, time management, and the ability to adapt quickly in fast-paced environments.
- Managed administrative tasks including document filing, email correspondence, meeting scheduling, and report generation. - Record data by operating and familiarizing data entry interface of the client; coding information; resolving processing encountered difficulties. - Assisted with the preparation and processing of documentation related to company winding-up and dissolution, including statutory forms, board resolutions, and final accounts. - Monitored deadlines and critical dates for multiple cases, ensuring timely submission of required documents and follow-ups. - Conducted quality checks on data and documentation to minimize errors and ensure accuracy before submission. - Creating multiple monthly tax Invoice - Provide training or mentorship to junior data processors (I/II levels) - Process large volumes of data with high accuracy using company databases, spreadsheets, and proprietary software
- Performs the release and deployment of changes for the Production and UAT environment. - Assist in the analysis, control, and monitoring of all production modification and implementation by making sure all requests went thru the change management process. - Performs software administration of backup solutions. Coordinates with the database administrator during backup/restore administration activities, and with the Data Center Operations regarding backup policies. - Prepares and maintains production statistical reports for management and audit purposes
- Provides first level Incident Management for incoming request from end users via IT Ticketing System, Email and Call. - Handles multiple ticket responsibilities simultaneously to prioritize work and resolve technical emergencies as they may occur. - Focuses on First Contact Resolution (FCR) by performing an initial assessment, triage and resolution of incidents and request regarding the use of company IT services and solutions. This includes collection information through end – user conversation, accessing support tools or additional support staff if needed. - Performs Request Fulfillment duties by identifying incoming service request, locating the appropriate SOPs, and assigning the request accordingly.