Carroll, Ohio, United States
OBJECTIVE EDUCATION June 2000 December 2007 February 2007 High School Diploma Firefighter I & II Certification EMT-Basic Pickerington Central High School Eastland Adult Education Columbus Division of Fire Pickerington, OH Groveport,OH Columbus,OH WORK EXPERIENCE June 2024-Present Ricart to Business Columbus,Ohio Ford Pro Mobile Team 3398 Havensport Road Carroll, Ohio 43112 614-581-5003 [email protected] A results-driven professional with extensive experience in customer service , sales , and automotive service. Seeking a full-time, professional- level role to leverage these skills and contribute to a company’s long-term success. ● ProblemSolving,adaptingtosituationwhenmobileandresolve ● CompleteworkthroughCDK,MPIprogram,FordsoftwareanduseGoogle platform for chat/email ● Performdiagnosticsandpreventativemaintenance November 2023- April 2024 Columbus Airport Columbus,OH Airfield Maintenance ● Startupmeetingseverymorninggivingassignmentsfortheday ● Completeassignmentsandreportallinformationatendofday ● Workingonateamtoprepareandcompleteassignmentsandprojects ● OperateCDLtrucksforrunwaysnowremoval,drivepickuptrucks,utvto complete jobs for the day February 2020 to August 2023 Robertson Truck Group Reynoldsburg, OH Sales / Customer Relations ● Selling Commercial (CDL) trucks , trailers, and Kioti Tractors ● CompletesalesprocessfromCRMorB2Busingphone,email,andtextto communicate with customers about equipment sales ● CommunicatethroughMONDAYboard,emailsandphonewithteammembers on service / build needs for sold trucks ● Oneononemeetingswithsalesmanager ● Helpcustomerscomingintostoreinperson ● Completeexpensereportmonthly ● Problemsolving,tocompletesales May 2018- June 2020 Koorsen Fire and Security General Products Tech ● PerformedfireextinguisherandEmergencylightsinspections ● Customerservice,scheduling,salesandcommunicatingresultstocustomer ● Replace/repairemergencylights ● Service/replacefireextinguisher December 2014 - May 2018 Stakely Automotive Service Advisor / Supervisor ● Assistcustomersinevaluatingserviceneeds ● Calculateandpresentestimatesforrepairs ● Workwithinternaldatasystem(SSCS) ● Communicate with/provide assistance to technicians in order to ensure repairs are completed in a timely manner ● Working with Brands such as Audi, BMW,Mercedes-Benz,LandRover, and Jaguar December 2011 - December 2014 Lindsay Honda Columbus, OH ● Assistcustomersinevaluatingserviceneeds ● Calculateandpresentestimatesforrepairs ● Workwithinternaldatasystem(ADP) ● Communicate with/provide assistance to technicians in order to ensure repairs completed
Ford Pro Elite mobile service technician resolving commercial customers service needs on site. Eliminating the need to remove a vehicle from service to transport to shop.
Contacting customers about truck needs for their business. Also assisting customers on site looking at trucks, trailers and tractors.
Assist customers in evaluating service needs Calculate and present estimates for repairs Work with computer, ADP system and answer phone calls. Communicate with technicians to ensure repairs are completed in a timely manner and assist with what I can.