Santa Clara, California, United States
Previously worked in mental health industries, now an IT professional. I believe that everything is figure-out-able.
-Collaborate with departments to deliver complex enterprise business solutions, translating needs into processes -Migrate existing solutions to cloud to meet evolving business, security compliance, and redundancy requirements -Receive feedback from target audiences to adjust and iterate upon existing solutions -Monitor uptime and stability of solutions and respond to errors and anomalies -Generating project specs to meet budget restrictions
-Develop and implement scalable backup solution for hybrid infrastructure with high security to protect corporate data, including financial information -Onboard corporate workstations to Microsoft Intune MDM and build supportive architecture to automate app installations, reducing lifecycle management overhead by at least 30% -Deploy device OS updates and enforce drive encryption at scale with BitLocker to exceed security needs -Implement security best practices for local and cloud infrastructure to improve targeted growth areas; such as email security, and local admin credential hardening with LAPS -Build and deploy complex automation architecture with Power Automate to meet niche business needs (e.g,; relieving IT staff burden of addressing international access requests; streamlining concern submissions tracker to reduce overhead by at least 40%) -Oversee Microsoft Office updates, Teams updates, and relevant security implementations to corporate environment -Implement automation of server OS updates, manually patch server roles (e.g.; email servers) to reduce security vulnerabilities -Manage connectivity of local domain resources to cloud resources; such as Oracle, Azure, and Microsoft Office 365 deployments -Maintain rotation of enterprise authentication solutions at scale -Diagnose and service Cisco Meraki network stacks remotely/in-person as needed -Oversee OS image management and implementation for Windows 10 and Windows 11, reducing time-to-deployment by half -Xerox printer fleet management at scale to patch vulnerable devices and remotely manage admin credentials -Migrate and consolidate server resources as needed to meet budget changes -Deploy PowerShell scripts at scale to administer needed changes to domain resources -Function as System Administrator to manage on call or after hours maintenance; oversee corporate communication for maintenance windows on server architecture
- Responsible for migration to Intune platform for Windows devices. - Deliver rapid solutions to variable scale issues ranging from single OS to server wide outages. - Rework iOS and Android MDM solution (Intune) for reliability and ease of management. - Take ownership of printer fleet management, implementing essential policies and configurations through Xerox CentreWare Web. -Script development in support of configuration management and remote support, using PowerShell, bash, and batch languages. -Local app hosting setup for IT task orchestration. -Windows 10/11 OS image creation, deployment, and lifecycle management. -Transition to point of contact for Power Automate platform support. -Transition to point of contact for SharePoint platform support. -Transition to point of contact for Intune MDM support. -Take ownership of printer fleet management, implementing essential policies and configurations through Xerox CentreWare Web.
- Offered compassionate and customer-oriented case management services to youth and adults enrolled in the Katie A program. - Assisted clients in accessing online forms and resources by providing comprehensive technical support, ensuring they could navigate and utilize essential tools for their needs. - Demonstrated meticulous attention to detail and commitment to client confidentiality through the appropriate handling of confidential files, including redacting and scrubbing sensitive information. - Developed and maintained a secure and organized file management system, enabling efficient retrieval and protection of client information. - Initiated a short-term group therapy project within my caseload, fostering a supportive and therapeutic environment for participants to address their mental health concerns. - Collaborated closely with participants, tailoring therapy sessions to their individual needs and facilitating meaningful discussions and healing. - Conducted regular assessments and progress evaluations to monitor the effectiveness of the group therapy project, ensuring positive outcomes for participants. - Provided empathetic guidance and support to clients, actively listening to their concerns and offering appropriate resources and referrals to address their mental health needs. - Fostered a trusting and therapeutic rapport with clients, establishing a safe space for open and honest communication. - Demonstrated a strong commitment to client advocacy, ensuring their voices were heard and their rights protected throughout the case management process.