New York, New York, United States
Customers Insights & Analytics -Utilize SAS to Synthesize and organize customer data to provide analytical support across the commercial organization - Build SQL queries for departmental reports - Give strategic recommendations on how to best target new SkyMiles acquisitions to achieve membership growth of 12% - Partner with Revenue Management to identify customer trends that help set optimal fare prices for individual markets - Produce customer profiles that provide insights into customer behaviors to assist the marketing team Revenue Management - Responsible for setting Delta fare prices for NYC routes to New England and the Southeast - Worked cross functionally with counterparts in inventory, network planning, and sales to establish fare levels - Selected as a member of a three-person internal consulting team to oversee and coordinate the growth and development of operations in Raleigh, across all commercial entities, to make Raleigh Delta’s newest hub - Implemented marketing, operational, and personnel changes to enhance operational reliability and customer service in Raleigh - Utilized data tools such as Hyperion, Excel, Tableau, and SAS to determine appropriate fare levels - Used SQL language to create automated fare calculates