Merced, California, United States
Experienced IT Professional with over 10 years of industry experience. I have a strong background in customer service, and am skilled in creating unique solutions to meet end user's technological needs. As a certified CompTIA IT Operations Specialist, I am comfortable deploying, maintaining, and troubleshooting hardware and software both at the workstation and network level.
Support all technology needs for students, staff, faculty, and affiliates of University of California Merced. This is a hybrid role 50% on site and 50% work from home.
Managed Help Desk, trained employees on in-house software solutions, assisted MID's Network Engineer with maintenance and troubleshooting tasks, assisted MID's Systems Administrator with server and end user maintenance and troubleshooting, etc.
Managed Help Desk, installed/ maintained network hardware and infrastructure, deployed hardware and software for employee workstations (Windows PCs, network printers, VOIP Phones, etc.), network/systems administration, performed troubleshooting of end user issues for a wide range of hardware and software, provided remote support for employees who work off site, etc.
Install and troubleshoot communications technology in customer's home. Maintain and troubleshoot communications networks both internally (customer's home) and externally (equipment underground or on telephone poles).
Repair, troubleshoot, upgrade consumer electronics. Served as Back of Precinct Lead - trained other Geek Squad employees in electronics repair & troubleshooting, monitored our repair turn time, customer engagements, and other performance metrics and made process improvement suggestions to the Geek Squad manager. Maintaining daily communication with customers.
Repair, troubleshoot, upgrade consumer electronics. Primary contact for customers seeking assistance, schedule future appointments, check in customers. Educate customers on the use of consumer electronics. Shipping and receiving products to service centers for advanced repair. Maintaining daily communication with customers on the status of their repairs.