West Midlands, England, United Kingdom
I am a self-driven, dedicated and creative professional with a wealth of highly transferable skills gained within the IT sector. I work well under pressure and am able to demonstrate the organisational and time management skills required to meet tight deadlines. I thrive on technical challenge, rapidly taking on new skills and successfully resolving complex problems through an analytical approach. I possess excellent interpersonal skills with the ability to communicate professionally with customers and colleagues and to build and maintain productive working relationships. I work equally well on my own initiative and as part of a team, adapting well to changing situations and prioritising tasks effectively. Because much of my working day is now taken up managing my team, I spend a good deal of my leisure time programming. This includes: • ASP.Net web development – In an attempt to provide a fair and robust solution for myself and my colleagues’ car sharing I have developed a ‘driving rota’ website. • Java development – I am working on a scheduling / middleware application which I’m hoping to use in a home automation project. • Reverse engineering my house alarm in order to integrate it into home automation. • I have just begun learning to use Linux on a home server and Raspberry Pi • Arduino development
• Supporting a mixture of propriety and bespoke applications for five clients. • Managing a team of nine people consisting of second line support analysts and developers with responsibility for delivering and maintaining all back end production services for the financial services outsourcing arm of Vertex. The team consists of Windows analysts, Windows developers, DBAs and AS400 (i5) administrators. • Providing regular out of hours support, due to the 24X7 nature of the industry • Monitoring an estate of approximately 50 production servers and applications • Managing the weekly release of software into the production environment • Daily liaising with teams in Canada, India and the UK • Closely working with Senior Management, Project Managers, Operational Support, Test Teams, specialist developers and analysts • Responsible for completing overnight batches, creating letters and statements, updating the Data Warehouse, producing and delivering data extract files to clients • Ensuring that production servers and the software is available. Depending on the application, between 99.9% and 99% availability is offered. • Ensuring that automated processes are monitored and service desk incidents are dealt with whilst adhering to all aspects of the client and regulatory SLA’s • Designing, documenting and maintaining a full disaster recovery environment, with a current capability of four hours from disaster being declared to full end to end system for five clients. • Participating in regular service delivery meetings with senior management. Preparing, analyzing and presenting service delivery data. • Resourcing and prioritising multiple consecutive projects • Conducting appraisals, goal setting and mentoring of team members
Developing Java and C++ code to facilitate the migration from a mainframe system to a windows server based system, as well as implementing mobile information recording system for use by Council employees in the field. Both systems used the JBoss application server and LGOLNet middleware application.