Tema Metropolitan District, Greater Accra Region, Ghana
Efficiently educated new customers on services provided by the company. Follow up on customer interactions and provide feedback on the efficiency of the customer service process. Attracts potential customers by answering product and service questions. Up sale and cross sale of products and services Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution. Prepare and submit customer activity reports to the manager. Ensure that all customer queries/complaints are resolved as per SLAs. Responsible for driving enhanced customer experience in the shop. SUPERVISORY RESPONSIBILTIES Responsible for performance management of shop employees Provide coaching, team briefing, recommend and supervise training for team members. Enforce and track process adherence of all customer experience employees in the outlet. Manage and ensure availability of products/devices in the shop. Responsible for driving enhanced customer experience in the shop. Ensure customers issues are handled and closed within service level agreement.
Managed sensitive health information data and ensured 100% confidentiality of patient files. Streamlined data organization systems to improve information retrieval efficiency. Assisting patients in the consultation process. Entry of patient medical information. Individual event capture into DHIMS (District Health Information Management System). Educate patients on basic safety. Sorting of folders Monthly data entry(report) to district office