Jonas Karlsson

Senior Customer Solutions Manager at Sunrise

Zurich, Switzerland

About

Master of Science in Industrial Engineering and Management, with a major in Quality Engineering from Luleå University of Technology in Sweden. Open-minded and internationally experienced from working in Germany and Switzerland and studying in Hong Kong. Specialties: Lean, Six Sigma Black Belt

Experience

  • Senior Customer Solutions Manager at Sunrise
    May 2025 - Present · 1 yr 2 mos

  • Teralytics (Zurich, Switzerland)
    • Head of Commercial
      Jun 2024 - Apr 2025 · 11 mos

    • Head of Customer Solutions
      Feb 2022 - May 2024 · 2 yrs 4 mos

      Teralytics works with leading telecom companies around the globe to turn billions of anonymized and aggregated signals from cell towers into advanced insights on human mobility using advanced data science and machine learning. + Recruited, trained and leading a team of three providing pre and post sales support, as well creating the the data delivery itself + Part of the Teralytics Leadership Team + Led cross functional team through crisis situation

    • Solution Consultant EMEA
      Jul 2020 - Feb 2022 · 1 yr 8 mos

      + Technical project management of the largest engagement + Managing our response to public tenders + Educating customers on our methodology and post delivery support

  • Senior Project Manager at Bühler Group
    Jun 2018 - Jul 2020 · 2 yrs 2 mos

    + Leading cross divisional project execution of industrial food processing equipment (design, delivery and commissioning phase) + Financial responsibility for the projects margin, typical value of 10-20 mEUR per project + Customer facing including claim avoidance and settlements

  • Bombardier Transportation (7 yrs 9 mos)
    • Project Manager
      Aug 2016 - May 2018 · 1 yr 10 mos

      Propulsion part of the TRAXX Africa project (240 locomotives). Total contract value ≈ 300 mEUR. Responsible for the margin, project finance forecasting, risk and opportunity, variation orders and internal customer contact. Key responsibilities: Project margin, risk and opportunity, variation orders and customer contact (internal).

    • Project Manager - New site launch
      Jun 2014 - Jul 2016 · 2 yrs 2 mos

      Local responsible for the start up activities of a new Bombardier factory in Johannesburg producing traction converters and cubicles. * Brown-field facility for the new factory - Evaluating site in terms of space, electricity & location - Driving internal investment approval process (eCAAR) for mandate to sign lease - Contract negotiations with landlord - Oversight of construction of new office block and other lease hold improvements * Bid closing and project start - Finalization of inter-company contracts between South Africa and EU-sites - Financial As Sold closure and gap analysis * Training and execution of SAP tasks for Methods and Production Control - Creation of MBOMs, Work order setup and scheduling - Configuration of layout and logic of warehouse in SAP * Six month ad interim Procurement Manager

    • Bid Manager
      Mar 2012 - May 2014 · 2 yrs 3 mos

      Leading bids for propulsion equipment for locomotives. Collecting, challenging and ensuring coherence of (cost) input from Engineering, Procurement, Legal, Project Management, Operations. Responsible to bring the bid through internal governance process until receiving a mandate for and presenting the offer. Experience with: Cost model, price escalation (indexation) vs inflation analysis, local content requirements, expense summary simulations, make vs buy bench-marking, target price to target cost calculations.

  • Master's thesis at SEB
    Dec 2009 - Jun 2010 · 7 mos

    Title: Six Sigma in Swedish banking: a case study in the applicability of Six Sigma from improvements in the loan process. Developed process management and analysis tool using Excel as the front-end for a SQL-server. My tool is used for analysis by process owners and for reporting to all Swedish branches.