Chattanooga, Tennessee, United States
Seven years of combined professional experience in customer service, management, and staffing and recruiting solutions. Accomplished and highly motivated individual with strong ethics, proven resourcefulness, and an overall detail oriented team player. Excellent with both organizational and time management, effective with multitasking, and developed problem solving skills. Effective with both verbal and written communication and in building a quick rapport with customers and clients. Areas of Success: Recruiting, Temp-to-Hire, and Direct Hire Placement. Clerical & Administrative, Accounting, Customer Service, Transportation, and Manufacturing.
• Identify top talent through various recruiting tools • Evaluate, screen, and interview candidate strengths and compare with client requirements • Negotiate wage and bill rates • Complete processes including reference checks and background checks and drug tests • Manage all employees on assignment including payroll and coaching • Work with sales team to identify top accounts, target skill sets, and to assess client's staffing requirements • Perform operation functions on a daily basis
• Coordinated order fulfillment team for all orders placed on shopakira.com • Implemented marketing strategies for increasing sales (e.g., sending "thank you" e-mails to recent customers, coupon codes for social media sites, etc.) • Achieved sales goal on monthly basis • Handled scheduling, interviewing, hiring, firing, training • Provided training for new hires and continuing training for employees for all aspects of customer service and order fulfillment team (e.g., phone, email, and chat etiquette, order systems input and management, etc.) • Conducted inventory audits on a weekly basis to maximize efficiency
• Provided daily training and supervision of associates to ensure company standards were maintained and continually improved • Conducted necessary continuing education courses for new products and procedures • Cross-trained in all areas of service and worked each position as scheduled according to business needs (cashier, food prep, etc.)
• Assisted customers with new account activations • Proactively offered equipment and TV programming upgrades • Addressed all billing questions and deescalated complaints • Handled basic troubleshooting of equipment • Scheduled service installations and repairs