Zurich, Zurich, Switzerland
I have a creative, solutions-centric approach and a determined and positive attitude. I am driven to thoroughly understand systems and processes, and to improve the status quo. As a life-long geek, I have a passion for technology supported by degrees in Economics and Business Administration with electives in Computer Science and Statistics. I bring over 5 years of experience in Digital Change Management, Business-IT alignment and Business Development projects. As a person, I am empathic and introspective, with a good feel for how people tick.
Taxation of ultra-high volume traders and persons with multiple income streams, coaching&mentoring co-workers, and providing Digital Change Management & IT to Business Alignment. • Part of the task-force implementing a single software solution that replaced 30 years of legacy taxation software • Managed the taxation of over 500 cases of high value and complexity • Hosted over 100 hours of coaching sessions focused on increasing individual problem-solving capacity
Taxation of Small&Medium Enterprises, answering customer questions and solving problems in-person and on the phone, providing on-site IT support. • Managed the taxation of over 2500 cases • Provided on-boarding and support for new hires • Hosted workshops focused on tools and methods for increased productivity