Singapore, Singapore
Thank you for viewing my profile! I am an accomplished leader with 20 years of multifaceted experience in Customer Success, Sales, Account Management and Operations across APAC, the UK, USA and Europe. I have a strong focus on elevating one-to-one customer experiences through innovative software solutions whilst driving strategic leadership and cultivating high-performing, cross-functional teams. British-born and multicultural, I bring a unique ability to navigate both Western and Asian business landscapes with agility, insight, and a global mindset. My work across diverse regions - including Brazil, China and lesser-travelled markets like Bhutan - has deepened my understanding of varied cultural and business dynamics, enabling me to forge long-term relationships based on genuine connection. Throughout my career, I've helped clients grow, scale, and optimize their product portfolios, particularly across the APAC region. I pride myself on fostering trusted advisor relationships and providing data-backed, innovative workflows that inspire new perspectives. My approach is holistic and personalised, ensuring both clients and business success though collaborative, cross-border negotiations. A natural entrepreneur, I founded the "For Her Success" community to support Singapore's vibrant community for women in customer success and "HelloSuccess", a company that was built on a mission to bridge the gap within the Customer Success education space in APAC. Happy to discuss SaaS anytime :) Key competencies: Strategic Leadership - Sales - Operational Excellence - Customer Success - SaaS - Stakeholder Engagement - Project Management - Cross-Functional Collaboration - Change Management - Process Optimization - Data-Driven Decision Making
Host of Customer Success Quotient, a podcast under Expert Circles where I chat with those interested in amplifying their personal brand and about how CS is part of the work they do
𝐄𝐱𝐩𝐞𝐫𝐭 𝐂𝐢𝐫𝐜𝐥𝐞𝐬 is the 𝘏𝘢𝘭𝘭 𝘰𝘧 𝘍𝘢𝘮𝘦 for elite minds, bridging the genius of various fields for ideation, innovation, and thought leadership. This exclusive community offers 𝑬𝒙𝒑𝒆𝒓𝒕𝒊𝒔𝒆-𝒂𝒔-𝒂-𝑺𝒆𝒓𝒗𝒊𝒄𝒆, providing instant 𝐕𝐈𝐏 access to masterful insights spanning transformation, branding, operations, strategy, talent, technology, and market research. As an expert, Expert Circles is your platform to showcase brilliance and connect with fellow visionaries. For companies, it's an invaluable resource for easy access to top-tier talent and transformative ideas that propel businesses forward. Join @Expert Circles and elevate your impact—𝘵𝘶𝘳𝘯 𝘺𝘰𝘶𝘳 𝘦𝘹𝘱𝘦𝘳𝘵𝘪𝘴𝘦 𝘪𝘯𝘵𝘰 𝘪𝘯𝘧𝘭𝘶𝘦𝘯𝘤𝘦!
I've always found immense joy in mentoring - watching others grow and thrive in their careers has been one of the most rewarding parts of my journey. If you'd like to chat, I'm more than happy to connect. Use the link below to schedule time with me. Whether you're looking to explore Customer Success, build Executive Presence, master Stakeholder Mapping, or improve Cross-functional Collaboration, I’d love to support you. Let’s connect and grow together!
The Tigerhall platform is helping organizations drive change at speed and scale. I am leveraging my years of professional experience and everything I have learnt along the way to pay it forward with Tigerhall.
Sinch is a global leader in cloud communications originating from Sweden. We have an incredible global team backed by outstanding products that solve real-time customer challenges for businesses looking to streamline their digital communication journey. Our team handle the Mid Market and Enterprise clients within the South East Asia and North Asia regions.