City of Johannesburg, Gauteng, South Africa
Global Top 100 Supply Chain Leader | CEO / Executive / GM / Head of Supply Chain and Business Transformation | Multi-Temperature DCs • Transport • Fleet 400+ • Inventory | Turnaround & Stabilisation Expert | Mediator (AAArb) | SCOR-P | CSCP | PROSCI Global Top 100 Supply Chain Leader ('22 & '23) with 30+ years’ experience leading large, multi-temperature distribution centres, national transport fleets (200–400+ vehicles), inventory programmes, and end-to-end customer fulfilment across FMCG, QSR, Pharma, Mining, Retail, Petrochemical, Telecoms and Public Health. I specialise in turnarounds, operational stabilisation and rapid performance uplift. I step into complex, underperforming environments — failing DCs, low OTIF, high stock losses, cold-chain failures, supplier breakdowns, fleet underutilisation, poor governance — and I restore control, service levels and accountability within weeks. What sets me apart: I combine deep operational experience (warehouses, trucks, drivers, last-mile delivery, multi-temp DCs, stock integrity, route optimisation) with executive transformation capabilities (strategy execution, EXCO coaching, S&OP, operating model redesign, CI/SCOR/LEAN, governance frameworks). - Operational Leadership Experience: * Led 1,500 staff (global logistics) * Led 800 people across 15 African countries * Managed fleets: 400+ vehicles (Sasol), 200+ vehicles (SPAR) * DC throughput: 65,000+ cases/day, 2,400 pallets/day * Fixed failing QSR & FMCG supply chains within 4–12 weeks - Performance Improvements Delivered * OTIF uplift: +18–32% * Picking accuracy: to 99–99.2% * Inventory accuracy: 97–99.2% * Damages: –20–35% * Shrinkage: –15–28% * Expiries (cold chain): –25% * Emergency orders: –40% * Customer complaints: –28–40% Expertise: - Multi-temperature DC operations (ambient, chilled, frozen, hot kitchen, pharma cold-chain) - Fleet & transport operations | driver safety | routing | dispatch planning - Inventory integrity | replenishment | cycle counts | master data - Customer fulfilment | SLA management | QSR service reliability - FSSC, food safety, H&S governance - Change & transition management (PROSCI) - Mediation & conflict resolution (AAArb & Society of Mediators UK) - Master Trainer (ASCM/APICS, SAPICS, CIPS, DDMRP, PROSCI) - Trained 5,000+ professionals and designed capability programmes Open To Opportunities: • GM Operations • Head of Supply Chain • COO • Logistics Director • DC General Manager • Transformation & Stabilisation mandates • Mediation engagements
Mediation of private, family, partnerships, commercial and contractual disputes, professional services, shareholder/director matters, supply chain and logistics, workplace and partnership issues, procurement and public sector disputes, HOA/property and sectional title, and related civil matters.
Qualified Mediator and Associate Member (AAArb) of the Association of Arbitrators (Southern Africa) NPC, recognised for practice under South African mediation protocols. Eligible for appointment as a private mediator and court-annexed mediator, with training completed in partnership with The Society of Mediators (UK). Specialised in settlement-focused facilitation, reality-testing of quantum and liability, and protocol-compliant processes (including Uniform Rule 41A and Gauteng practice directives).
I’m the CEO & Founding Member of End2End Mediation and a Qualified Mediator (AAArb) through the Association of Arbitrators (Southern Africa) NPC, with training delivered in partnership with the Society of Mediators (UK). I specialise in commercial and court-annexed mediation aligned to Uniform Rule 41A and the Gauteng practice directives—helping parties move from entrenched positions to clear, enforceable agreements at speed and lower cost. My practice blends rigorous protocol compliance with pragmatic commercial judgement. I convene quickly, sequence the right issues, run deep reality-testing on quantum and liability, and support settlement-ready drafting so parties don’t leave with new ambiguity. I work with litigators, advocates/senior counsel, in-house legal, insurers, and leadership teams across family, partnership, commercial, logistics, FMCG, public sector, mining, property/HOA and public sector procurement. What I deliver: • Speed & certainty: compress time-to-first-session and time-to-closure. • Settlement-ready drafting: plain-language terms that reduce re-litigation risk. • Commercial realism: BATNA/WATNA, risk/cost mapping, evidentiary testing. • Protocol-compliant process: confidentiality, without-prejudice, informed consent. Matters I handle include contractual and shareholder disputes, professional services, supply chain and procurement conflicts, workplace/partnership issues, and HOA/sectional title. I also provide a confidential 60–90-minute diagnostic to test whether a viable settlement zone exists before parties commit further time and cost. I lead an advocate-led panel, uphold AoA’s Code of Conduct, and maintain POPIA-aligned records, complaints handling, and quality assurance. I publish practitioner notes, host CPD sessions, and collaborate with referrers to keep matters moving within court timetables. If your matter is stalled—or you want a process that preserves leverage while opening a path to closure—let’s talk.
Provide professional consulting and education in Supply Chain: Involved in Supply Chain Transformation programmes with Big 4 Consulting Firms. - Key Impact Highlights: * Delivered 54+ operational improvement and turnaround projects * Throughput improvement: +20–32% * Accuracy improvement: to 99.2% * Shrinkage reduction: –15–28% * OTIF uplift across multiple clients: +18–32% * Supply chain waste reduction: –10–22% Designed national academies & trained 5,000+ professionals Consulting | We consult and advise organisations towards excellence in their supply chains through our expert knowledge in: - Business process management - Business optimisation - System an/or solution design and implementation - Strategic sourcing - Supplier relationship management Supply Chain Training Academy | We develop skills and competencies of organisations and individuals towards excellence in their supply chain insight through our expert knowledge in: - Training and education - Skills development programmes and learnerships - Local and international certifications - Simulations ane experimental learning environments - Mentoring and career development "Helping people and organisations to be the best they can" www.end2endsc.co.za
Jolanda Pretorius has over 18 years business optimisation and process improvement experience across various industries. She is passionate about SCOR and executed more than 65 SCOR projects. Her area of specialty is Business Consulting, Solution Development and Continuous Improvement. Jolanda Pretorius was the founder of the Supply Chain Business Process Optimisation Centre of Excellence in Sasol. Using SCOR as a framework, she developed a project methodology for business optimisation within Sasol Supply Chains. She also has extensive experience in using the SCOR framework for SAP consolidations and implementations. She has won numerous awards for Supply Chain Optimisation projects which includes a Blue Crane award for Outstanding Project Performance and Delivery at Sasol and a Silver Logistics Achiever Award in South Africa. Jolanda also contributed to the development of the SCOR reference model. She is a member of the leadership team of the South African Chapter of the Supply Chain Council and also lectures SCOR-S at the University of Johannesburg.