Calabarzon, Philippines
At PalawanPay, our team successfully established a data Lakehouse, enhancing customer data access with increased efficiency. As a College Lecturer at National University, we strive to educate upcoming IT talents, fostering a strong foundation in cybersecurity and computer engineering. My journey from Business Analyst to Cloud Engineer within PalawanPay showcases my adaptability and growth, and I am committed to leveraging cloud technology to empower innovation in the fintech space. Our focus on maintaining stringent security protocols and managing technology budgets reflects our dedication to excellence and strategic financial planning.
• Led the company's first cloud initiative, architecting a data Lakehouse that improved customer data access, speed, and security — establishing cloud infrastructure from the ground up. • Administered Microsoft 365 suite (Entra ID / Active Directory, Exchange Online, Defender, Endpoint Manager) for the organization, maintaining a zero-incident security record. • Administered Cloudflare for the organization, managing DNS, WAF, and security rules to protect web-facing assets and ensure high availability. • Administered Dynatrace for application performance monitoring (APM) and observability, enabling proactive detection of performance issues and ensuring system reliability across the platform. • Pioneered the adoption of Apple Business Manager (ABM) for the organization, streamlining device enrollment, app distribution, and mobile device management (MDM) across company-owned Apple devices. • Introduced TeamViewer as the organization’s remote support solution, improving IT support response times and enabling efficient remote troubleshooting for end-users across locations. • Developed and deployed an internal S3 Browser application, providing the team with a user-friendly interface for managing AWS S3 storage and improving operational efficiency for cloud storage tasks. • Managed and mentored the AWS team, overseeing cloud infrastructure operations, reviewing configurations, and ensuring adherence to security and compliance standards. • Oversaw IT administrative functions including end-user technical support, IT procurement, and day-to-day technology operations for the organization. • Directed system access management (IAM) for all company-owned assets, subscriptions, and accounts, enforcing least-privilege principles. • Managed IT Service Desk operations, consistently achieving 90%+ SLA compliance monthly across all ticket categories. • Maintained IT asset inventory with 100% tracking accuracy, ensuring efficient resource utilization and lifecycle management.
• Project Leadership: Oversaw an internal app development project, leading daily stand-up meetings, aligning business requirements with developer capabilities, and ensuring timely project progression.
• Instructing higher education students in diverse IT programs at a top-tier university recognized for its prestige in the Philippines.
• IT General Controls and Application Testing Leadership: Guided a team in conducting IT General Controls for a Philippines’ major bank and its subsidiaries, enhancing the security and assessment of their banking operations. • IT SOX Testing: Contributed as a collaborative team member in IT Applications Controls testing of their SAP application and other systems for a leading global network provider. • Anti-Fraud Initiative Participation: Engaged in a critical fraud project focused on combating money laundering activities. • IT Finance Support Management: Led an IT Finance Support team to develop a new digital wallet solution, steering the project towards successful operation. • Group Leader and Collaborator: Led an internal organization focusing on the department employees’ social welfare. It curated several successful activities that made the organization cement its annual events that became a tradition; and managed several clients of the company’s whistleblowing system and its enhancement.
• IT General Controls and Application Testing: Guided a team in conducting IT General Controls for a major bank and its subsidiary, a renowned rural bank, and a broker’s and insurance company, enhancing their mobile application compliance and security, and assessment of their operations. • Internal Audit: Expertly seconded to conduct an internal audit at a leading telecommunications company, achieving thorough audit coverage and identifying key areas for improvement.
• AWS Network Security Testing: Elevated the cloud infrastructure of a cryptocurrency-focused security posture by conducting a comprehensive assessment of network infrastructure, identifying and remediating all security threats to ensure robust defense mechanisms.
• Marketing: Delivered cutting-edge solutions in information security, enhancing client protection and trust. • Social Media Manager: Managed the company’s social media platforms, driving engagement through creative ideation of posts and artistic direction of content, gaining traction of their pages converting to more frequent page visits and online presence. • Training Instructor: Became a resource trainer for prominent certifications like Official CompTIA ITF+ and Network+, and pioneered the training of E-Records Management Training sessions for government agencies. • Event Director: Directed and led the company’s annual 'Hackin' Ka Na Lang 2020', a notable cybersecurity event, showcasing leadership and event management prowess.
• DevOps and SecOps Combined: Became a team player by handling and monitoring the AWS infrastructure of the first Filipino-made cryptocurrency and trading platform.