Pretoria, Gauteng, South Africa
QA Controller & Level III Support @ Spacial Audio | IT Automation, Linux, DevOps With over eight years of experience as a QA Controller and Level III Support at Spacial Audio, I am a streaming software quality assurance and support expert with a strong IT automation, Linux, and DevOps background. I have certifications in DevOps and ISTQB Foundations, and I am proficient in various DevOps tools and frameworks, such as GitHub Actions, Ansible, TeamCity, Jenkins, Bamboo, and Docker. My passion is to ensure the highest quality standards and customer satisfaction in the software industry. I have knowledge and skills in web development, programming, scripting, server configuration, and administration. I have also been involved in testing and supporting web, desktop, widget, and mobile streaming software products, as well as providing technical support to the Level 1 support team and doing software demos for partners.
Testing & Support: Testing and support of web, desktop, widget, and mobile streaming software Provided technical support to Level 1 support team Do software demos for partners Supporting build issues on various building platforms (Github, Bamboo, Team City, Docker, etc) Deployment & Infrastructure: Installation, configuration, and maintenance of streaming servers, build servers (TeamCity, Jenkins, Bamboo), and web servers (Apache) Scheduled and executed deployments on Azure and AWS platforms Automated deployments using scripting languages (GitHub Actions, Ansible, Bash) Change Management: Migration (From SVN, Bitbucket to GitHub) Log changes related to package usage, UI updates, and legacy system retirement Programming/Scripting: C#, PHP, java, javascript (Minor changes only) Bash, Powershell SQL (MSSQL, MySQL) Web Development/Designing: WordPress theme editing, script installations, promotions, etc.
Server configurations (IIS, ASP.NET, MS SQL) on Windows Server 2012. The installation and configuration of Nutcracker applications. Providing technical support on Nutcracker applications. Nutcracker WCF deployments and configurations. Testing and QA on Nutcracker applications and deployments. Writing User Guides for Nutcracker applications. VM setup and configurations (Hyper-V). Backups of servers. Producing daily reports.
Ensuring total operations and service delivery by providing technical support to Southern African markets (South Africa, Namibia, Botswana, Zimbabwe and Mauritius) while also assisting West Africa (Senegal, Cameroon and Ivory Coast), and NEAR (Nigeria, Kenya, Ghana and Ethiopia). Producing monthly, weekly and daily reports (Team performance, telephonic reports & Mobile CRM fault reports). Key liaison between HP and Pfizer on requests and delivery, services transition, compliance, and audits within South Africa. Server Administration (Shared drives, IIS, ASP.NET, MS SQL, Active Directory and System Center Operations Manager) on Windows Server 2012, Windows Server 2008 and Windows Server 2003. Mobile technical support (Blackberry, Apple and Android). Central Contract Administration (Registration and Reinstating Contractors). Configuration of Cisco IP Phones. Mobile Contract Administrator. ADSL Configurations.
Supervising the Customer Support Center Providing support for all Billion, Apollo, YeaLink, Airlive and VKOM products (Routers, Ethernet adapters, VOIP phones, Wireless Access Points, Wireless cameras) Maintain constant awareness of customer impacting technology changes Technical training to technical team and clients Product training to sales team and clients Sales consulting on products based on the client’s technical needs Product testing (New products, Quality Control/Assurance, New firmware approvals, Warranty and returns) ICASA license registration Producing reports (Team performance, product faults, Quality Control, new products, new firmware, warranty and returns). IT Procurement